Genie turns every call into a coached, captured, and closed opportunity.

Scores every recorded call for sentiment and customer satisfaction, so you see which calls went well and which employees need coaching, without listening to a single recording.

Auto-documents the scope of work discussed during intake, helping settle "he said/she said" disputes on pricing.

Identifies peak call times so you can staff enough dispatchers for morning rushes.

Opens the customer's record on screen the moment they call (e.g., Salesforce), so dispatch knows the service history immediately.

Settle disputes about what was promised, whether a discount or a scope of work, by going back to the call.

Train new dispatchers live on how to handle emergency pricing objections.

Change routing from "Open" to "Emergency/After Hours" remotely during a storm.

Traces a complaint call from first ring through every transfer and hold so managers see exactly where the handoff broke down.

Emails you a summary of your calls on the schedule you choose, daily, weekly, or monthly, with no logging in to pull numbers.

Keeps a complete call history for every job, so billing disputes can be settled with timestamps instead of memories.

Customers can speak their voicemail or menu choice naturally instead of hunting for the right keypad option.

Update after-hours greetings or storm announcements in seconds by typing them. No re-recording required.

Manages every branch under one account with per-location routing, numbers, and reporting.

New hires get a fully configured extension in minutes from a standard template, not a support ticket.

Routes calls to the next available dispatcher rather than a busy signal.

Keeps customers in line during high call volume without them getting frustrated and hanging up.

A homeowner stuck on hold presses a key, gets a text from your business number, and describes the problem while your CSR finishes the call ahead of them.

The big screen in the office turns the "Emergency Line" tile red the moment callers start backing up, so the whole room sees it.

A live panel on the dispatcher's own screen: who's on a call, who's free, and how long callers are waiting, all at a glance.

The owner builds a view with callers waiting, longest wait, and missed calls today, and sets the longest-wait tile to turn red past two minutes.

Agents see "Emergency" vs. "Scheduling" on screen before they answer, so they greet with the right priority.

Your CSR sees the service, scheduling, and emergency lines. The billing team sees billing. Nobody wades through queues that are not theirs.

Callers hear "Thank you for calling Mr. Appliance. This call may be recorded for quality purposes." before the queue, instead of silence or endless ringing.

Callers hear their place in line and estimated wait, which keeps them from hanging up and calling a competitor.

A burst-pipe call on the emergency line goes to the next free CSR before the routine scheduling calls that arrived earlier.

Before the call connects, the CSR hears "website" or "van wrap number," so they know how the customer found you and answer accordingly.

Dispatchers log in from home or office, and calls only ring people who are actually on shift.

Gives dispatchers a protected window to finish the work order before the next call comes through.

Weekly call reports show answer rates and missed calls for your team, emailed straight to you.

Captures the lead before they call the next plumber on Google.

Filters "Emergency" vs. "Billing" calls to prioritize revenue-generating calls.

Welcomes every caller with your business name, asks what they need, and connects them to the right person, so nobody sits in a menu or reaches voicemail by mistake.

Automatically switches to the answering service/on-call tech at 5:00 PM sharp.

Your business name, not "Unknown," appears when you call customers, so they actually pick up.

Your office team stops wasting time answering robocalls.

Allows customers to book appointments quietly from their office desk.

Every missed call reaches you by email or text with the caller's number and the time, so nothing slips through overnight.

Flip the office line to the on-call tech manually, or let schedules do it automatically at closing time.

The emergency line rings differently than the scheduling line, so staff know the priority before they pick up.

Cross-sell "Annual Maintenance Plans" while customers wait.

Registered business texting that carriers trust. Campaign registration reduces spam filtering on appointment reminders.

Technicians can text "I'm on my way" photos without using personal numbers.

Anyone on the team can pick up a text conversation if the person who started it is out sick.

Send a seasonal maintenance reminder or a limited-time offer to your whole customer list in one send.

A customer emails about a quote, the CSR who replied heads to lunch, and the next CSR picks up the same thread with the full history in view.

Manage Facebook Messenger inquiries about pricing in one unified inbox.

Blocks spam and harassing texters from your business lines the same way you block callers.

After-hours texts alert the on-call phone so a 10 PM water-heater lead gets a reply tonight, not tomorrow.

Automatically redacts card numbers from transcripts and call records, supporting your PCI compliance program.

Techs mask their personal cell number, keeping the customer relationship with the business.

Uses the phone's native dialer instead of an app, so it keeps working in places app-based calling often can't.

The owner answers a quote request from the truck and closes the conversation in the app once the job is booked, so nobody back at the office picks it up twice.

Rings desk, then cell, then home, until someone picks up.

Dispatchers take calls from a browser tab at home. No desk phone to haul, no software to install.

One click dials the customer back from call history, the CRM, or any webpage, with no misdials from retyping numbers.

Purpose-built firewall keeps call traffic prioritized and the office network protected without an IT hire.

You know the office internet dropped before the first "why is the phone dead?" call from staff.

When the office internet fails, the Watchdog unit switches to cellular backup automatically, so phones stay up through most outages.

Auto-forwards calls to cell phones if power or internet is lost at the office. Built into the platform, no extra hardware.

Blocks known harassers and robocallers at the platform level so they stop ringing your team.

Send and receive faxes by email or from your online account. Permits and work orders arrive as PDF files, no machine required.

Listen to after-hours emergency voicemails instantly from a smartphone.

Voicemails arrive as readable text, so dispatch can triage messages during a call rush.

Callers can press 0 out of voicemail to reach a live person instead of hanging up.

One scheduling mailbox the whole office works from, so messages don't sit in a personal box while someone's on vacation.

Page the warehouse to check for parts while customer is on hold.

The shop phone rings through a wall speaker loud enough to hear over the compressor, so calls get answered instead of going to voicemail.

The dispatcher sends the CSR a note mid-call that the tech is running ten minutes late, privately and instantly, without putting the customer on hold.

The dispatcher sees on screen if the owner is on the phone before transferring a call.

Lights on your desk phone show who's on the line before you transfer a customer.

Every phone shares one synced directory of vendors, techs, and locations, kept current in one place.

Technicians in loud mechanical rooms can be heard clearly.

Rugged cordless handsets follow techs around the shop, while the front desk gets a full-size phone with every line in view.

Predictable monthly cost for normal business calling, vendor and supplier calls included.

Turn it on and see the customer's name, not just a number, before you answer.

Techs calling from mobile show the main office number, so customers recognize the call.

Dispatchers take calls hands-free while typing the ticket, and a loud paging speaker reaches the shop floor over the noise.