Website Chat
EngageCX—Texting & Customer MessagingA chat window on your website that lets visitors start a conversation with your team, turning quiet browsers into booked appointments and captured leads.
Contact center and messaging: business texting, shared inboxes, automation, and compliant campaigns.
A live chat window on your website gives visitors a way to reach you without picking up the phone. Someone browsing your services from their office desk can ask a question or book an appointment quietly, right from the page they are on.
For businesses whose customers research online, looking up services, inventory, and hours, chat turns browsers into conversations instead of letting them click away.
What it does for your business
For Service Franchisees
Allows customers to book appointments quietly from their office desk.
For Auto Dealerships
Captures website browsers looking at inventory and converts them to online conversations.
Frequently asked questions
QUESTION: Why offer chat when customers can just call?
ANSWER: Some customers can't or won't call. They're at work, in a meeting, or simply prefer typing. Chat lets them book an appointment quietly from their desk instead of leaving your site.
QUESTION: Can chat capture leads from people browsing our website?
ANSWER: Yes. Visitors looking at your services or inventory can start a conversation right on the page, so a browser becomes a captured lead instead of a lost click.