Show Each Team Only Its Own Lines
Lets you choose which call queues each person or team sees, so a dispatcher watches the three lines that matter to them instead of scrolling past thirty.
A busy account can run dozens of call queues. Queue visibility lets you decide who sees which ones, so each person opens their screen to the handful of lines they actually answer. One of our own team members views three queues instead of the thirty-plus across the company, and gets to the right call faster for it.
Managers keep the wider view when they need it. Everyone else gets a screen that matches their job.
What it does for your business
For Service Franchisees
Your CSR sees the service, scheduling, and emergency lines. The billing team sees billing. Nobody wades through queues that are not theirs.
For Auto Dealerships
Sales, service, and parts each see only their own queues, so shared staff are not distracted by lines they never answer.
For Franchisors
Each location's team sees its own queues while corporate support keeps the network-wide view, all on one account.
Frequently asked questions
QUESTION: Can different teams see different queues?
ANSWER: Yes. Each person or team is assigned the queues they work, and only those appear in their live stats and queue views.
QUESTION: Can a manager still see everything?
ANSWER: Yes. Visibility is set per person, so a manager or dispatcher can keep the full list while agents see only their own lines.