Track a Call from Start to Finish
Shows the complete journey of any call, including every ring, transfer, and hold, so managers can see exactly where a handoff broke down.
Cradle-to-grave reporting shows the complete journey of a single call, including who answered, every transfer, every hold, and how it ended.
When a complaint or a "the lead never reached me" dispute reaches your desk, you see exactly where the handoff broke down instead of refereeing memories.
What it does for your business
For Service Franchisees
Traces a complaint call from first ring through every transfer and hold so managers see exactly where the handoff broke down.
For Auto Dealerships
Shows the full journey of a lead call, including who answered, who transferred, and how long they held, to settle "the BDC never sent it to me" disputes.
For Franchisors
Gives corporate a complete, auditable record of how any franchisee location handled a customer call from first ring to hang-up.
Frequently asked questions
QUESTION: What does cradle-to-grave reporting show?
ANSWER: The full journey of one call: first ring, who answered, every transfer, how long the caller held, and how the call ended.
QUESTION: How is this different from regular call history?
ANSWER: Call history logs that a call happened; cradle-to-grave reporting shows what happened inside it, including every leg, transfer, and hold from start to finish.