Protect Sensitive Call Details
Genie—Conversation IntelligenceAutomatically redacts details like credit card numbers from call transcripts and records, supporting your payment-compliance program while you keep recording.
Redaction automatically removes sensitive details like credit card numbers and Social Security numbers from your call transcripts and records. You keep the conversation for training and dispute review without keeping the data you should never store.
It supports your payment-compliance program on phone payments and recorded finance calls, with nobody manually editing records.
What it does for your business
For Service Franchisees
Automatically redacts card numbers from transcripts and call records, supporting your PCI compliance program.
For Pizzerias
Customers read out card numbers on nearly every phone order. Redaction removes them from transcripts and call records, supporting your PCI compliance program.
For Auto Dealerships
Redacts payment and Social Security details from finance-call transcripts and records, supporting your compliance program.
For Franchisors
One redaction standard across the network, so every location handles card details in transcripts and call records the same way.
Frequently asked questions
QUESTION: Can we record calls and still take payments over the phone?
ANSWER: Yes. Redaction automatically removes card numbers from the transcript and call record, supporting your PCI compliance program while you keep the rest of the conversation.
QUESTION: What kinds of details get redacted?
ANSWER: Sensitive payment and identity details like credit card numbers and Social Security numbers are removed from the transcript and call record automatically.