Registered Business Texting
EngageCX—Texting & Customer MessagingCarrier registration that marks your business texting as trusted traffic, so appointment reminders and offers are far less likely to be filtered as spam.
Carriers now require businesses to register their texting through The Campaign Registry (TCR). Unregistered traffic is increasingly filtered as spam. Clarity Voice handles the registration for your brand and campaigns as part of texting onboarding, whether you text from the Portal, the mobile app, or EngageCX.
The payoff is deliverability: registered appointment reminders, follow-ups, and promotions are far less likely to end up in a carrier filter.
What it does for your business
For Service Franchisees
Registered business texting that carriers trust. Campaign registration reduces spam filtering on appointment reminders.
For Pizzerias
Registered campaigns mean coupon texts are less likely to be filtered by carriers.
For Auto Dealerships
Registers the dealership's texting with carriers, so sales texts are less likely to be filtered.
For Franchisors
Registers every franchisee's texting under one corporate-managed program, so the brand's campaigns run as trusted traffic.
Frequently asked questions
QUESTION: What is TCR registration and why does my business need it?
ANSWER: The Campaign Registry (TCR) is the carrier-run system that verifies business texting. Without registration, carriers increasingly filter or block business texts. With it, your messages travel as trusted traffic and deliverability improves sharply.
QUESTION: Does registration cover the texting rules my business has to follow?
ANSWER: Registration handles the carrier side. The consent, opt-out, and content rules for texting consumers, including the Telephone Consumer Protection Act, remain your business to follow. EngageCX builds opt-out handling into every conversation to make that easier.
QUESTION: Does Clarity Voice handle the registration for me?
ANSWER: Yes. Our team manages TCR registration for your brand and campaigns as part of texting onboarding, whichever way you text: Portal, web phone, mobile app, or EngageCX.