Business Hours & After-Hours Routing
Call routing that follows your schedule, sending daytime calls to your team and after-hours calls to on-call staff, an answering service, or a friendly closed message.
Business Hours Routing sends calls to the right place based on your schedule. During the day, calls ring your team; at closing time, they switch automatically to your on-call staff, an answering service, or a friendly after-hours message.
No one has to remember to flip a switch at 5:00, because the schedule does it for you, every day.
What it does for your business
For Service Franchisees
Automatically switches to the answering service/on-call tech at 5:00 PM sharp.
For Pizzerias
Plays a "We are closed" message automatically so staff don't have to answer late calls.
For Auto Dealerships
Routes calls to your business development center when the showroom is closed.
Frequently asked questions
QUESTION: What happens to calls after we close?
ANSWER: You decide. Calls can go to an on-call tech, an answering service, or a recorded message with your hours, and the switch happens automatically at closing time.
QUESTION: Do we have to change the routing manually every day?
ANSWER: No. Once your schedule is set, routing follows it automatically. Daytime calls reach your team and after-hours calls go where you chose, without anyone touching a thing.