Automatic Call Recording
Records every call automatically, giving your business an objective record for settling disputes, meeting your own compliance needs, and training staff.
Clarity Voice records every call on your system automatically, with no per-call buttons, and you can download any recording when you need it. Recordings become your objective record for disputes, your own compliance trail, and your best training library.
Pair recording with Genie and the library becomes searchable: transcripts, summaries, and sentiment on every recorded conversation.
What it does for your business
For Service Franchisees
Settle disputes about what was promised, whether a discount or a scope of work, by going back to the call.
For Pizzerias
Quality assurance to check that staff are up-selling sides and drinks on every call.
For Auto Dealerships
FCC compliance monitoring and training material for handling difficult objections.
For Franchisors
Network-wide recording gives corporate an objective record when a customer complaint about a franchisee reaches the brand.
Frequently asked questions
QUESTION: Can I download my recordings?
ANSWER: Yes. Any recording can be downloaded from the portal at any time, so you can keep your own copy of the calls that matter to your business.
QUESTION: Is recording calls legal for my business?
ANSWER: Business call recording is legal with proper consent handling, which varies by state (one-party vs. two-party consent). Clarity Voice supports announcement prompts so callers are notified, and our team helps you configure recording to fit your requirements.
QUESTION: Can I keep payment details out of recordings?
ANSWER: Yes. Redaction automatically removes sensitive details such as credit card numbers from call transcripts and records, supporting your payment-compliance program.