Social Media Messaging
EngageCX—Texting & Customer MessagingBrings Facebook Messenger and Instagram messages into the same inbox as your business texts, so your team answers every channel from one place.
Contact center and messaging: business texting, shared inboxes, automation, and compliant campaigns.
Customers ask questions wherever they happen to be, on Facebook Messenger or Instagram. Social Media Messaging brings those conversations into the same EngageCX inbox as your business texts, so your team answers everything from one place.
No more checking three apps or letting an Instagram DM about a new arrival sit unread. Every channel gets the same fast, professional reply.
What it does for your business
For Service Franchisees
Manage Facebook Messenger inquiries about pricing in one unified inbox.
For Auto Dealerships
Respond to Instagram DMs about new car arrivals instantly.
Frequently asked questions
QUESTION: Which social channels does the inbox cover?
ANSWER: Facebook Messenger and Instagram, alongside your regular business texting, all in one unified inbox.
QUESTION: Does my team need to log in to each social platform separately?
ANSWER: No. Messages from every connected channel flow into the shared EngageCX inbox, so the team replies from one place instead of juggling apps.