AI Call Review & Coaching Insights
Genie—Conversation IntelligenceAI that reviews every recorded call for sentiment, topics, and customer satisfaction, so managers coach from real data without listening to hours of recordings.
Conversation intelligence: transcription, sentiment, topics, and CSAT insight on every recorded call.
Genie is Clarity Voice's conversation intelligence platform. It transcribes and analyzes every recorded call on your business phone system, then turns raw audio into scores, topics, and trends a busy owner can actually use.
Instead of spot-checking one call in a hundred, you see sentiment, CSAT, and coaching moments across every employee, and open the exact call only when something needs attention.
Genie has its own dashboard for those scores and trends, plus a daily digest by email. It sits alongside the Portal's call reporting dashboard, which covers call volume and answer rates.
What it does for your business
For Service Franchisees
Scores every recorded call for sentiment and customer satisfaction, so you see which calls went well and which employees need coaching, without listening to a single recording.
For Pizzerias
Spots order-taking problems and rude interactions across hundreds of rush-hour calls and brings a manager only the ones worth their attention.
For Auto Dealerships
Pulls out the objections, competitors, and buying signals mentioned across every sales call so managers coach from data, not hunches.
For Franchisors
Benchmarks call quality and customer sentiment across every franchisee so corporate sees which locations protect the brand and which put it at risk.
Frequently asked questions
QUESTION: What is Genie?
ANSWER: Genie is Clarity Voice's conversation intelligence platform. It automatically records and transcribes business calls, then applies AI analysis covering sentiment, topics, customer satisfaction, and call outcomes, so managers can review performance without listening to full recordings.
QUESTION: Do I have to listen to call recordings to use Genie?
ANSWER: No. Genie summarizes and scores calls automatically. You review dashboards and AI summaries, and only open the full recording or transcript when a specific call needs attention.
QUESTION: Does Genie have its own dashboard?
ANSWER: Yes. Genie's dashboard shows sentiment, customer satisfaction, topics, and coaching trends across your calls, and a daily digest can arrive by email. The Portal's call reporting dashboard covers call volume and answer rates, and the two work side by side.
QUESTION: Does Genie work across multiple locations?
ANSWER: Yes, and it works just as well for one. Genie scores every recorded call on your account. Multi-location operators and franchisors can also compare locations against each other.