Business Texting
EngageCX—Texting & Customer MessagingSend and receive texts, including photos and videos, from your existing business number, so customers reach the business and staff do not have to text from personal cells.
Business Texting lets your team send and receive SMS and MMS from your existing business number, the one customers already know. One-to-one texting is built into the Clarity Portal, the web phone, and the mobile app, so a technician or a CSR texts a customer from the same number they call from. Photos, appointment confirmations, "on my way" updates: all professional, all logged, none of it on personal phones.
When a whole team needs to work texts together, EngageCX adds a shared team inbox and outbound text campaigns on top. You need EngageCX for those. You do not need it to text a customer back.
What it does for your business
For Service Franchisees
Technicians can text "I'm on my way" photos without using personal numbers.
For Auto Dealerships
Salespeople can text vehicle photos/videos to customers professionally.
Frequently asked questions
QUESTION: Can customers text our existing business number?
ANSWER: Yes. Your main business number becomes text-enabled, so customers can text your main business number and your team sees it instantly.
QUESTION: Do I need EngageCX to text customers?
ANSWER: No. One-to-one texting from your business number is built into the Portal, the web phone, and the mobile app. EngageCX is for teams that want a shared inbox everyone can work from, or text campaigns sent to a whole list.
QUESTION: Can we send pictures and videos?
ANSWER: Yes. MMS is supported, so technicians can send arrival photos, teams can send quotes or before-and-after shots, and customers can text photos back.
QUESTION: Do employees need to use their personal phones?
ANSWER: No, and that is the point. All texting happens from the business number through the portal and the mobile app, so the customer relationship stays with the business.