Genie turns every call into a coached, captured, and closed opportunity.

Pulls out the objections, competitors, and buying signals mentioned across every sales call so managers coach from data, not hunches.

Creates instant transcripts of sales negotiations for managers to review without listening to hour-long calls.

Tracks outbound call volume per salesperson so you can see who is meeting daily prospecting quotas.

Logs every lead automatically into the CRM (e.g., VinSolutions) so no lead data is lost.

FCC compliance monitoring and training material for handling difficult objections.

Sales managers can coach new hires through a tough negotiation live without the customer hearing.

Manage multiple rooftops/locations from a single screen.

Shows the full journey of a lead call, including who answered, who transferred, and how long they held, to settle "the BDC never sent it to me" disputes.

Emails department managers their daily call and answer-rate numbers before the morning sales meeting.

Every inbound lead call is logged with a timestamp, so ad-spend audits run on records, not recollection.

Callers say "service department" and get routed there, with no menu memorization required.

Type a holiday-hours announcement and every line reads it in a professional voice instantly.

Each rooftop keeps its own numbers and routing while the group manages everything from one login.

Standard templates for Sales, Service, and Parts mean a new hire's phone works like everyone else's on day one.

Round-robins sales leads fairly so every salesperson gets a shot.

Respects the client's time; a Service Advisor calls them back when free.

A shopper who will not wait on hold switches to text, asks about the vehicle, and stays a lead instead of hanging up and calling the next dealer.

Gamifies sales by displaying who has made the most calls today on a big screen.

Managers watch from their own screen who is on a call and how many callers are waiting during the month-end push, without walking the floor.

The sales manager watches leads waiting and answer rate on one screen, with a tile that turns red when the lead line backs up.

Answers show "Sales" or "Service" before pickup, so shared staff answer with the right department.

Sales, service, and parts each see only their own queues, so shared staff are not distracted by lines they never answer.

Service callers hear the dealership name and the recording notice before an advisor picks up.

Position-in-line updates keep service callers holding instead of redialing the competition.

Inbound sales leads take priority over internal transfers, so a buyer is never stuck behind a routine call.

Sales staff hear "internet lead line" or "service" in their ear before pickup, so shared staff answer as the right department every time.

Your call team marks themselves available or away so leads skip empty desks.

Emailed call-team reports show exactly how many leads were answered, missed, and returned each day.

Receptionists route the morning rush from one screen. Drag, drop, and every caller reaches the right department.

Engages a buyer immediately, preventing them from driving to a competitor.

Routes calls to Service, Parts, or Sales immediately, reducing transfer times.

Answers every call in your dealership's own voice and connects the caller to sales, service, or parts by asking what they need, with no keypad menu.

Routes calls to your business development center when the showroom is closed.

The dealership's name shows on every outbound call, lifting answer rates on follow-ups.

Keeps sales lines open for real buyers, not bots.

Captures website browsers looking at inventory and converts them to online conversations.

Managers get an email or text trail of every missed sales call to chase down before the day ends.

Forward the sales line to a mobile for an off-site event with one tap, then let it snap back automatically.

Sales calls ring differently than internal transfers, so the floor knows when a live lead is on the line.

Advertise current financing specials to waiting customers.

Registers the dealership's texting with carriers, so sales texts are less likely to be filtered.

Salespeople can text vehicle photos/videos to customers professionally.

Service Advisors can cover for each other to answer status checks.

Blast "End of Month Lease Specials" to previous customers.

Internet leads and service questions that arrive by email get answered by whoever is free, with every reply in one place instead of scattered across personal inboxes.

Respond to Instagram DMs about new car arrivals instantly.

Stops spam texts from cluttering the shared inbox where real buyers are waiting.

A late-night "is the car still available?" text pings the sales manager instead of sitting unread.

Redacts payment and Social Security details from finance-call transcripts and records, supporting your compliance program.

Sales staff take lead calls while walking the lot or on a test drive.

Sales staff use their mobile as their "desk phone." When a salesperson leaves the company, the dealership keeps the SIM card and the phone number, stopping them from taking clients to a competitor.

A manager replies to an internet lead from the lot and marks the conversation closed when the appointment is set.

Calls ring the salesperson's desk and mobile simultaneously.

The call team logs in from any laptop and their extension follows them.

Salespeople click a number in the CRM or an inventory lead and the call starts instantly.

Keeps sales lines ringing through an internet outage with automatic cellular backup.

Keeps the call team answering remotely during weather events.

One click blocks the caller who keeps tying up the sales line.

Titles, payoffs, and insurance docs fax in and out digitally, tracked like email.

Documented record of customer callbacks for the service department.

Advisors skim voicemail text between customers instead of dialing into a mailbox.

A caller who reaches a salesperson's voicemail can escape to the sales floor instead of going cold.

"Sales to the showroom floor" pages are clear and instant.

The parts counter and the service bays hear the same ring over the air tools, so calls stop going to voicemail at the busiest time of day.

Finance asks Sales "Did you get the ID?" without leaving the desk.

Receptionist sees if Salesperson is on a call before transferring a lead.

The receptionist's phone shows every team member's status at a glance.

One shared directory of departments, lenders, and vendors on every desk phone.

Crystal clear audio conveys professionalism for high-ticket transactions.

Service advisors, the parts counter, and the showroom each get a phone sized to their call volume, plus conference phones for manager meetings.

Sales team can cold call all day without overage charges.

With caller ID name enabled, callers show up by name so the greeting starts personal.

Outbound calls from the call team show the main dealership line, not a random desk extension.

Advisors keep both hands on the paperwork, and analog adapters keep the existing fax machine and lot equipment connected.