Build Your Own Dashboard With Alerts
Lets you build your own live dashboard from the call metrics you care about and set a threshold on each one, so a tile changes color the moment a number crosses the line you set.
The standard dashboards show a lot. A custom view shows exactly what you want to watch: callers waiting, longest wait, missed calls today, answer rate, or whichever numbers drive your day. Arrange them once and they update live.
Each tile can carry an alert threshold. Set the longest-wait tile to turn red past two minutes, or the missed-calls tile to change color at five, and the screen tells you when to act without anyone reading every number.
What it does for your business
For Service Franchisees
The owner builds a view with callers waiting, longest wait, and missed calls today, and sets the longest-wait tile to turn red past two minutes.
For Auto Dealerships
The sales manager watches leads waiting and answer rate on one screen, with a tile that turns red when the lead line backs up.
For Franchisors
Corporate builds one standard view with the metrics that matter to the brand and rolls it out to every location.
Frequently asked questions
QUESTION: Which metrics can go on a custom view?
ANSWER: The live call-center numbers: callers waiting, longest wait, calls answered and missed today, answer rate, and who is on a call, among others. Pick the ones you watch and leave the rest off.
QUESTION: How do the alerts work?
ANSWER: You set a threshold on a tile. When the number crosses it, the tile changes color, so a backup on a priority line is visible from across the room. Nothing flashes or beeps.
QUESTION: Can I put a custom view on the big screen?
ANSWER: Yes. A custom view works on your own screen or on the Live Team Dashboard in the office, so the whole room watches the same handful of numbers.