Knowledge Hub
Industry knowledge, best practices, and actionable strategies to maximize your business communications.
The Problem Was Happening for Twelve Weeks. Nobody Flagged It.
A corporate field rep pulls three months of call data at a quarterly visit and finds twelve weeks of frustrated reschedule callers hanging up. Why franchise owners are structurally the last to know, and what finding out the same day changes.
By the Time the CSI Score Lands, It’s Already Too Late
A service manager opens the monthly CSI report and finds a poor communication score from a visit six weeks ago. Nobody remembers the call. Why CSI is a historical record, not a management tool, and what catches the problem the same day.
The Customer Who Called After Hours Already Left a Review
It is 8:12 PM on a Tuesday. A customer with a small complaint calls to give your location a chance to make it right. The phone rings, then voicemail. By 9:04 there is a one-star review on your listing.
The Best Phone System for Pizza Restaurants Solves a Problem You Can’t See in the Call Log
Missed calls show up in the log. Bad calls don’t show up anywhere. Here’s the real phone problem costing pizza restaurants repeat customers every Friday night.
While Your Service Lane Was Full, Your Next Customer Gave Up.
A service advisor is mid-write-up. The phone rings twice and goes to voicemail. The caller is already searching “oil change near me.” Here’s what that ordinary Tuesday moment costs a service department every month.
The Market Slowed Down. Your Competition Didn’t.
For a couple of years, inventory was tight. Buyers did not have many options. Deals happened fast because they had to. That has changed. Customers are taking their time now. Comparison shopping at...
Why Consistency Is Harder Than Quality. And Why It Matters More.
Every franchise owner can point to a great day. A shift where everything clicked. Great service. Happy customers. The kind of day that makes you remember why you did this in the first place. The...
The Catering Revenue Your Pizzeria Is Probably Ignoring
A local business orders 20 pizzas from the chain down the street. Not because the chain is better. Not because they like them more. Not because the price is right. Because they did not know their...
Summer Road Trips Start With a Service Visit. Is Your Shop Ready to Capture That Business?
It is June. Someone you have never met is planning a drive to the lake house. A family road trip out west. A long weekend at the in-laws. And somewhere in the planning, the thought lands: “I should...
A Competitor Just Opened Down the Street. Here’s What to Do.
You drive past it on the way to the location. The signage is going up. The fixtures are being moved in. Or maybe someone mentions it at the counter. Or you just see it appear on Google Maps where...
The Quiet Drift: Why Your Best Pizza Customers Stop Calling
You know the customer. The one who called every Friday at 6 like clockwork. Same order. Same address. Knew the name on the receipt without checking. They have not called in six weeks. No complaint...
The Modern Car Deal Happens on a Phone. Whose Phone?
It is 9:14 p.m. on a Tuesday. A buyer is on the couch, scrolling for a 2024 Forester. She texts three dealerships off the listing. The first reply comes back nine minutes later. A real dealership...
Your Business Number Should Travel With You: A Mobility Playbook for Franchise Owners
You are between appointments. Maybe you are driving back from a customer’s house. Maybe you just stepped away from a job site to grab lunch. Your phone rings. It is a customer who saved your personal...
Win Price-Shoppers on the Phone Without Discounting Everything
This is how most lost orders start. “How much is a large pepperoni?” “Do you have any specials?” “What’s your delivery fee?” It sounds like a pricing question, but it is really a decision moment. The...
The 7-Day Phone Readiness Plan for Franchise New Hires
This is what most franchise owners and operators deal with every week. A new hire answers the phone. They hesitate. They put the customer on hold too long. They give an uncertain answer or say they...
Stop the Transfer Ping-Pong: A Dealership Call-Handling System That Gets Customers Answers Faster
If you listen to your call logs for a single day, you will hear this pattern over and over again. A customer calls with a simple request. They need to book a service, check on a repair, or ask about...
Two Text Moves That Increase Pizza Revenue: Rush Rescue + Slow-Day Fill
For most pizzerias, the phone rings most when the kitchen is already at full speed. The dinner rush hits. Orders stack up. Staff juggles ovens, counters, and ringing phones. And inevitably, a few...
The Shift-Change Lead Gap: How Franchises Stop Dropping Customers
In many franchise locations, leads don’t disappear because the team ignored them. They disappear because the handoff failed. A missed call during lunch rush. A social message an hour later. A website...
Missed Calls, Missed ROs: The Easiest Revenue Recovery Play in Service
Service departments generate some of the highest‑intent customer interactions in a dealership. When someone calls the service, they usually already know what they want: an appointment. But many...
Save the Customer Before the Review: What to Do When a Call Goes Sideways
Most franchise leaders believe they have a customer relationship problem when reviews spike or refunds increase. In reality, the problem usually started much earlier. When customers have a bad...
Run Pizza Deals That Boost Orders Without Breaking Your Phones
Pizza deals still work. But in 2026, the risk isn’t choosing the wrong promotion. It’s running a deal that creates demand you can’t capture. Even with the rise of online ordering, phone orders remain...
Why Your Real USP Is the Experience Customers Get When They Reach You
Speed-to-lead is not about hustle. It is about structure. Think of it like a service lane at your dealership. If one advisor is fast but the check-in process is chaotic, customers still wait. But...
A 2026 Customer Experience Tune-Up for Pizzerias
Sharpen Every Step of the Pizza Customer Journey Customer experience is no longer just about great pizza. In 2026, it’s about speed, clarity, and confidence at every interaction, from the first...
2026 Franchise Marketing Reset: Tighten the Plan That Drives Unit Economics
Skip the “New Year, New You” Talk. This Is About the Numbers That Actually Matter. Most franchise owners already have a marketing plan. The problem isn’t that the plan doesn’t...
2026 Auto Dealership Lead Generation
What Happens After the Click Matters More Than the Click The problem isn’t generating leads. It’s handling them. Most auto dealerships already have a digital marketing strategy. They’re running...
2026 Auto Customer Communication Game Plan: Modernizing Your Dealership or Service Shop
Customers in 2026 expect more than just good service; they expect digital convenience. From texting and status updates to online booking and digital payments, auto service centers and dealerships...
2026 Franchise Planning Guide: Turning Communication Into Your Most Valuable KPI
Franchise leaders heading into 2026 aren’t just setting goals. They’re navigating labor shortages, operational inconsistencies, rising customer expectations, and a competitive landscape where every...
2026 Pizza Playbook: Acting on 2025 Trends for Pizzerias
Rather than simply reviewing pizza trends for 2026, this guide shows pizzerias how to take key trends from 2025 and turn them into actionable steps for the year ahead. From delivery to staffing,...
How Leading Franchise Brands Stay Future Ready
Franchise owners know that staying competitive means staying connected. The most successful brands remove friction from communication, simplify operations, and enable every location to serve...
Winning the Pizza Delivery Race: Leveraging Watchdog Pizza Pro and PizzaPhones® for High-Performing Pizzerias
Running a pizzeria isn’t just about tossing dough and layering toppings. It’s about ensuring every order is captured, prepared, and delivered flawlessly. Successful pizza restaurants revolve around...
How Today's Dealerships Turn Existing Customers Into Their Best Sales Channel
Modern buyers are no longer choosing dealerships based on inventory alone; they choose based on experience, convenience, and how easy it is to stay connected before and after the sale. Retention is...
End of Year Readiness for Auto Dealerships: Do More With a Cloud Phone System
A cloud phone system for auto dealerships helps sales, service, and BDC teams work faster during year‑end incentives and holiday travel prep. Phones ring more, voicemails pile up, and missed calls...
Why Franchises Choose Clarity Voice: The Friction-Free Advantage
Franchise owners understand that even minor communication breakdowns can lead to significant setbacks. They know that communication is the lifeline of every franchise. That’s why so many choose the...
How Pizza Franchises Win with PizzaPhones®: The Friction-Free Advantage
Running a pizza franchise is fast-paced and high-pressure. Customers expect quick service, accurate orders, and consistent experiences, whether they place an order by phone, online, or in person. But...
Why Auto Franchises Choose Clarity Voice: The Friction-Free Advantage
In the automotive franchise world, every call matters. Missed service requests, delayed sales follow-ups, or disconnected teams can cost revenue and erode trust. Whether you operate quick-service...
Never Miss a Slice: Five Ways to Elevate Pizza Shop Customer Experience
Outstanding pizza starts with the ingredients, but an exceptional customer experience keeps guests coming back. From first call to delivery, every touchpoint matters. In this article, we’ll share...
Football Season Pizza Marketing: Serve More Fans With Text Responder AI and Smart On-Hold Messages
Football season pizza marketing brings a perfect storm of hungry fans, big orders, and ringing phones. When kickoff hits, slow workflows and busy tones cost you sales. This guide shows how to use...
Fall Readiness for Home Services Franchises: Never Miss a Call With a Cloud Phone System
A cloud phone system for home services gives franchise operators a real advantage in the fall. As work shifts from AC tune-ups to heating checks, lawn care to leaf cleanup, and pool maintenance to...
No More Guesswork: AI Call Recaps for Pizza Shops
Running a Pizza Shop Is Fast-Paced. Reviewing Every Call Shouldn’t Be. Between lunch rushes, dinner delivery orders, and managing staff, the last thing pizza shop owners have time for is listening to...
How EngageCX's AI-Powered Omnichannel Platform Elevates Franchise Customer Experience
In today’s fast-paced world, customer expectations are sky-high. Franchises must work harder than ever to provide seamless, round-the-clock support. From pizza chains to auto dealerships, many are...
Turn Missed Calls Into Booked Appointments with EngageCX
Your service department works hard to deliver top-tier experiences. But what happens when calls go unanswered or texts go unnoticed? In the fast-moving world of automotive service, even one missed...
Never Miss a Slice: How Watchdog Pizza Pro Keeps Pizza Shops Connected
One Missed Call Could Mean a Missed Pizza Order (or Dozens) Friday night. Peak dinner rush. The phones are ringing, and your team is hustling. Then bam. The internet glitches, the call drops, and...
How Watchdog Helps Auto Dealerships Eliminate Downtime, Dropped Calls, and Network Stress
Your dealership lives and dies by customer experience. From incoming sales calls to real-time payment processing, every interaction matters, and every second offline can cost you thousands. That’s why...
Work Smarter, Not Longer: AI Call Recaps for Franchise Teams
You Can’t Be Everywhere at Once, But Your Call Recaps Can Be. Franchise owners in home services know the pressure: juggling incoming calls, scheduling jobs, dispatching techs, and keeping customers...
One Call, One Summary, No Guesswork
Speed Matters in the Dealership. So Does Accuracy. From missed leads to misquoted service repairs, dealerships can’t afford confusion when it comes to customer calls. That’s why DealerPhones®...
How to Never Miss Another Pizza Order: Simple Tech Upgrades for Busy Shops
It’s no secret that missing even a single call during rush hour can mean lost revenue for a pizzeria. In a highly competitive market, customers often hang up and dial the next place if they can’t get...
Mobile Solutions for Auto Dealerships On-the-Go: Empower Your Sales Team Anywhere
When you run an automotive dealership, mobility is everything. Your sales staff might be walking the lot, helping a customer compare models, or out for a test drive. Service technicians may be...
Never Miss Another Booking: Why Franchises Trust Watchdog to Stay Connected
Your Internet Shouldn’t Be a Liability For service-based franchises like home cleaning, repair, and in-home care, every customer call matters. But what happens when your internet drops during peak...
Second-Chance Leads: Converting Missed Opportunities Into Pizzeria Success
If you own a pizzeria, you know your establishment isn’t the only one in town slinging thick-crust pies with stringy, melted cheese. Your business competes with numerous other contestants vying for...
Stop Losing Sales: How Auto Dealerships Can Recapture Missed Leads
Every call to your dealership is an opportunity. Every missed call is a potential sale walking away. Auto buyers don’t wait around. If they call and don’t get an answer, they move on to the next...
Mobile Solutions for Service-Based Franchises: Keep Your Team Connected Wherever They Work
Home services franchises, whether cleaning services, home healthcare, home repair, or moving companies, often deliver on-site help and support across diverse regions. Whether staff are tidying homes,...
Six Tips for Improving Employee Retention: A Guide for Franchise Owners
As a business franchise owner, your main goal is to drive sales and success forward. However, the only way to do that is by building relationships. You must establish a trusting relationship with not...
Why Your Pizzeria Should Prioritize Building Customer Trust and Loyalty
You want patrons from near and far to dine at your pizzeria and enjoy your delicious food. However, long-term success will be difficult if you can’t retain loyal customers. As a leading provider of...
How To Use Auto Dealership Survey Results for Improved Customer Experiences
Managing an auto dealership requires you to juggle many key duties. Perhaps the most important one is making sure all of your customers are happy with their experience. Whether someone is buying a...
Second-Chance Leads in Franchises: Converting Missed Opportunities Into Growth
The customer experience is at the core of every successful franchise. But even the most customer-focused businesses can miss opportunities when communication gaps arise. Second-chance leads are...
5 Strategic 2025 Business Goals for Franchise Owners
As the new year approaches, it’s time to think about the goals that will drive your franchise business forward in 2025. To help you get started, we’ve compiled a list of strategic goals...
2025 Marketing Planning Checklist for Auto Dealerships
The start of a new year is the perfect time to revisit your dealership’s marketing strategy. With changes in consumer preferences, technology, and automotive trends, a thoughtful marketing...
2025 Pizza Trends and Predictions
With January around the corner, it’s time to look at the 2025 pizza trends that will reshape how pizzerias operate, market, and innovate in the new year. In this article, we’ve analyzed...
10 Ways to Improve Operational Efficiency at Your Pizzeria
Operational efficiency is essential for pizzerias. A well-oiled operation keeps orders flowing, customers happy, and your team running smoothly, even on the busiest Friday nights. With tight margins,...
5 Business Compliance Areas Franchisees Should Know
You have many responsibilities as a franchise business owner, from managing daily operations to maintaining high customer service standards. Among these, business compliance is an area that demands...
6 Steps to a Winning SMS Strategy (and 30 Use Cases for Dealerships!)
Welcome to the final article in our short series on SMS marketing for auto dealerships! Throughout this series, we explored why SMS is gaining traction and addressed some common challenges that might...
Why Texting is Gaining Popularity in Auto Dealerships
Texting is quickly becoming one of the most popular communication channels for businesses, including auto dealerships. As customer preferences evolve and dealerships look for more effective ways to...
8 Common Mistakes Pizzeria Owners Make (And How to Fix Them)
Running a successful pizza business comes with its fair share of challenges, and even seasoned owners can fall victim to common pizzeria business mistakes. From mismanaging the customer experience to...
2025 Employee Training Trends Every Franchise Owner Should Know
Staying on top of employee training trends is crucial for franchise owners who want to keep their business competitive and their employees engaged. In 2025, evolving training strategies will continue...
4 Common Challenges to Adopting SMS Marketing in Your Auto Dealership
Welcome back to our series on SMS marketing for auto dealerships! Our last article explored why texting is gaining popularity in dealerships. Today, we focus on some challenges that may be holding...
20 Ways to Use Text Messaging in Your Franchise
As a franchise owner, keeping up with how your customers want to communicate is crucial. Did you know that 86% of businesses use texts to reach out to their customers? That represents a huge jump in...
How to Increase Customer Satisfaction at Your Pizzeria
As we move through 2024, pizzeria owners are facing a challenging landscape. Economic uncertainty, rising prices, and changing consumer habits all contribute to a decline in dining out. The latest...
Optimizing Staffing and Scheduling for Franchise Success
Staffing and scheduling are among the most critical aspects of running a successful franchise. Determining the right number of employees to meet fluctuating customer demands can be daunting, whether...
12 Tips to Improve Brand Experience at Your Pizza Restaurant
Thank you for joining us for our series on enhancing brand experience in your pizzeria. Throughout this journey, we’ve covered several critical aspects of building a strong brand. Here’s...
5 Steps to Uphold Customer Service Consistency and Quality
As we wrap up our customer service challenges series, it’s time to focus on the foundation of exceptional service: consistency and quality. Throughout our journey, we’ve explored several...
12 Quick Wins to Build Trust in Your Auto Dealership
Welcome to the final article of our series on building trust in your auto dealership! Throughout this series, we’ve shared several strategies to help you earn and enhance customer trust....
The Role of Customer Perception in Brand Experience
Welcome back to our series on brand experience for pizza business owners! So far, we’ve: Looked at 5 stats that show why brand experience matters Provided 8 guidelines for establishing your...
9 Strategies to Slash Response Time and Elevate Customer Satisfaction
Welcome back to our series on customer service challenges! So far, we’ve explored conflict resolution, customer service questions, and managing customer expectations. Up next? A practical...
10 After-Sales Strategies that Enhance Customer Trust
Welcome back to our series on customer trust for auto dealers! Recent statistics show that most Americans don’t trust car dealerships, so we’ve set off on a quest to help you counter this...
7 Unique Advantages of Partnering with Clarity Voice for Franchise Communications
When choosing a phone service provider for your business, it’s easy to see it as a simple commodity. But when it comes to Clarity Voice, there’s so much more to consider. Clarity Voice...
5 Tips for Managing Customer Expectations in Your Franchise
Welcome back to our series on customer service challenges for franchise owners! So far, we’ve discussed some of the biggest hurdles every franchise faces, including conflict resolution and...
10 Ways to Use Social Proof to Boost Trust in Your Dealership
Welcome back to our series on building customer trust in your auto dealership! So far, we’ve covered several areas, including how customer service, education, and communication can help...
Personal Phones for Work? A Guide for Franchise Owners
For franchise owners, deciding whether to allow employees to use their personal phones for work is complex. This choice involves balancing efficiency, cost, privacy, and employee satisfaction, factors...
6 Tips for Adopting New Technology: Switching to VoIP
Adopting new technology in your business can bring opportunities and challenges. Switching to a VoIP phone system is no different! In this article, we explore some of the most common challenges and...
3 Best Practices for Fielding Customer Service Questions
Welcome back to our series on customer service challenges! In our last article, we shared advice for handling customer conflicts, with tips to ease the tension and turn disgruntled customers into...
5 Elements to Create a Powerful Pizza Brand Experience
Welcome back to our series on brand experience for pizzeria owners! After discussing brand personality and brand storytelling, today, we’ll explore how to create a powerful pizza brand...
Brand Storytelling: 3 Tips for Telling Your Pizzeria's Story
Welcome back to our series on brand experience for pizzeria owners. Having explored brand personality in our last article, we will discuss brand storytelling today. In this installment, you’ll...
12 Conflict Resolution Strategies for Your Customer Service Team
Welcome back to our series on customer service challenges! In our introductory article, we identified the top five customer service issues that every business faces. Now it’s time to tackle them one...
10 Effective Customer Education Strategies for Auto Dealerships
Welcome back to our series for auto dealers on building customer trust. So far, we have outlined why customer trust is important and why consumers’ distrust of dealerships seems to be growing....
10 Strategies to Boost Customer Communication Throughout the Buying Process
Welcome back to our series on building customer trust in your auto dealership! Today’s topic: boosting customer communication during the car buying process. But first off, let’s remember...
8 Guidelines for Establishing Your Pizzeria's Brand Personality
Last time, we began a new series for pizza business owners on brand experience. We started with Why Brand Experience Matters and set the stage to explore various aspects of brand experience in-depth....
6 Tips for Migrating to the Cloud
In today’s business landscape, everyone from startups to established companies seems to be looking upwards, to the cloud! Cloud technology offers better efficiency, flexibility, and scalability,...
7 Tips to Create Customer Service Standards That Build Trust in Your Dealership
Welcome back to our series on the role of trust in auto dealership success. After laying the foundation for why trust matters in our opening article, we now look closer at how your customer service...
Why Brand Experience Matters for Pizza Restaurants
Ever wondered why some pizza restaurants become the talk of the town while others struggle to make a mark? It’s all about the brand experience, the secret sauce to standing out in the crowded...
5 Customer Service Challenges Every Franchise Business Faces
Good customer service is the backbone of any successful franchise, but let’s face it, it’s tough to get it right every time. If you’re looking for solutions to the customer service...
6 Reasons Customer Trust Is the Engine of Dealership Success
In the recent KPA 2024 Dealership Trust Survey, the results about customer trust were eye-opening and somewhat concerning for auto dealerships across the nation. 76% of Americans don’t trust...
20 Marketing Tips to Boost Holiday Sales at Your Dealership
Welcome to the final installment of our seasonal marketing series for auto dealerships. In this last article, we step into the bustling holiday season and share ideas for holiday sales and marketing...
15 Tips to Improve Teamwork in Your Pizza Business
We’ve reached the final chapter of our comprehensive Teamwork Series for pizzeria owners! Along the way, we’ve explored various areas of building and nurturing a cohesive team:...
6 Tips for Crafting Compelling Local Media Campaigns
Welcome to the final article in our local business series for franchise owners. At the end of this page, you’ll find links to all the articles in the series, but for now, let’s turn our...
Should Employees Use Their Personal Phones for Work?
Deciding whether employees should use their personal phones for work use feels like walking a tightrope. You’re balancing efficiency against privacy and cost savings against potential...
5 Creative Fall Marketing Ideas at Your Dealership
Welcome back to our series on seasonal marketing for auto dealerships. We’ve already looked at ways to boost sales during the New Year, spring, and summer. Now, as the leaves start to fall and...
Leadership's Role in Team Building: 4 Insights for Pizza Restaurants
Welcome back to our series on team building for restaurant and pizzeria owners. We’ve already covered a lot of ground with articles on teamwork skills, teamwork training, and team...
Local Events, Big Impact: 15 Ideas for Engaging with Your Community
It’s time to present the next article in our local marketing series for franchise businesses! Throughout this series, we’ve been on a fascinating journey discussing how you can boost...
14 Hot Summer Marketing Tips for Auto Dealerships
Welcome back to our seasonal marketing strategy series for auto dealerships! So far, we’ve explored 10 Strategies to Drive New Year’s Auto Sales and 10 Fresh Spring Marketing Ideas for...
10 Reasons a Cloud-Based Phone System Is Ideal for Pizza Businesses
If you run a pizza business, you know that every call counts. That’s where a cloud-based phone system comes in. Modern VoIP solutions can streamline operations, improve customer service, and...
A 5-Step Plan for Impactful Print Marketing Materials
So far, our series on local marketing for franchise businesses has covered the digital realm – from SEO to online content like blogs, emails, and social media to online advertising. Now,...
Understanding Cloud Phone Terminology: A Glossary for Business Owners
Switching to a cloud phone system introduces you to a new set of cloud terminology with often unfamiliar words and phrases. If you’re feeling overwhelmed, you’re not alone. To help you...
Spring Marketing Boost: 10 Fresh Ideas for Auto Dealers
Welcome back to our series on seasonal marketing for auto dealerships! Our last article explored effective strategies to drive auto sales during the New Year. Now, as we transition into a warmer and...
10 Strategies for Better Team Communication in Your Pizzeria
Welcome back to our teamwork series for pizzeria owners. Previously, we’ve tackled how to spot teamwork skills when hiring and shared training techniques to strengthen your team. Today,...
9 Smart Local Online Advertising Techniques for Franchises
Welcome back to our series for franchise owners on growing your local business! So far, we’ve looked at local SEO and explored how to create compelling local content for blogs, emails, and...
12 Ideas for Creating Impactful Local Content
Welcome back to our series aimed at elevating your franchise in the local community. Having explored local SEO strategies in our last article, we now consider local content creation. Read on to...
Seasonal Marketing Series: 10 Strategies to Drive New Year Auto Sales
Hello to all our dedicated auto dealer readers! Today, we’re excited to launch a new series on seasonal marketing. This series will be a collection of insightful strategies designed to amplify...
9 Proven Teamwork Training Ideas for Your Pizzeria
Welcome back to our series dedicated to teamwork in the pizza business! Last time, we discussed how to hire for teamwork by identifying specific skills in your applicants. Now, we want to focus on...
Mastering Local SEO: 12 Tactics to Boost Your Franchise's Online Visibility
Welcome back to our series dedicated to helping franchise business owners flourish in their local communities. In this article, we’re zeroing in on one of the most powerful tools in your...
20 Creative Ways Businesses Are Using Text Messaging
A staggering 86% of businesses have used SMS marketing to text their customers in the past year, a 56% increase in SMS adoption from 2022. This surge indicates a clear shift toward using business...
7 Must-Have Teamwork Skills to Look for in Your Next Pizzeria Hire
Welcome back to our series on teamwork for pizzeria owners! In this installment, we’re exploring how to build a strong team in your pizza business, starting with the hiring process. What are...
12 Ideas to Update Your Restaurant Marketing Strategy to Boost Sales
Welcome to the final installment of our Ignite Growth series for pizzeria owners. So far, we’ve tackled essential topics to help your pizzeria thrive, including improving the customer...
Growing Your Local Business: Marketing Strategies for Franchise Owners
As a franchise business owner, your local presence is your strength. That’s why we’re excited to announce our new series, “Growing Your Local Business,” where we’ll...
15 CRM Tips and Tricks for Auto Dealerships
Welcome to the final article in our series on how auto dealers can better leverage their CRM systems. Throughout this series, we’ve covered a range of topics to help you make the most of your...
Understanding the Power of Teamwork: 9 Insights for Pizzeria Owners
Welcome to the beginning of our new series for pizzeria owners focused on teamwork in restaurants. As we launch this journey, we want to start by offering insights into the significance of teamwork...
9 Ways Upgrading Your Business Phone to the Cloud Can Boost Efficiency
If you’re like most business owners, you always want to improve efficiency. A cloud business phone service could be the game-changer you’ve been looking for! It offers innovative features...
8 Common Employee Training Challenges and How to Overcome Them
Welcome to the final installment in our employee training series tailored for franchise business owners! Implementing an effective training program is no small feat; it comes with its own challenges....
How to Use CRM Analytics to Make Better Business Decisions for Your Dealership
Welcome back to our ongoing series on maximizing the use of your CRM system in your auto dealership. We have explored various aspects in previous articles, such as lead management, customer service,...
How to Train Employees for Success in Your Pizzeria or Restaurant
Welcome back to our Ignite Growth series for pizza business owners! We’ve been on a journey exploring the multiple dimensions that contribute to a pizzeria’s success. We’ve shared...
9 Tips to Leverage Technology to Train Employees
Welcome back to our ongoing series for franchise business owners about employee training. We’ve already walked you through different types of employee training, explored various training...
10 Strategies for Using a CRM for Marketing in Your Dealership
Welcome back to our ongoing series about how to drive success in your auto dealership with a CRM (customer relationship management system). So far, you’ve learned about using a CRM in lead...
10 Powerful Ways to Use Your Dealership CRM for Lead Management
A steady stream of leads is the backbone of any growing dealership. It’s not just about getting people through the door but about creating meaningful engagements that convert into sales....
7 Tips to Optimize Employee Scheduling at Your Pizzeria
In our Ignite Growth series, we’ve explored how pizzeria and restaurant owners can enhance their businesses. We recently explored how to improve the customer experience and customer retention...
7 Ways a Cloud Business Phone System Empowers Your Team
Every team deserves tools that make their day easier. A cloud business phone is one example, bringing modern solutions to age-old communication challenges. In a past article, we explored how cloud...
3 Practical Ways Auto Dealers Can Use a CRM for Customer Service
In our ongoing exploration of how CRMs can transform auto dealerships, we’ve already covered 10 benefits of a CRM and 10 ways to use an auto dealership CRM for lead management. Today, we shift...
The Role of Cloud Communication in Remote Work and the Modern Workforce
If you’re still using old-school phones and communication tools, it’s time to consider an upgrade. Cloud communication isn’t just a buzzword. It’s a real game-changer for...
10 Customer Retention Strategies for Pizza Restaurants
Welcome back to our Ignite Growth series, where we’re highlighting several ways pizzeria owners can enhance their business to grow customers and sales. In our last article, we explored ideas...
How to Develop an Employee Training Program in Your Franchise
We’ve covered a lot of ground so far in our series about employee training for franchise business owners. In our last two articles, we explored 10 effective types of employee training and 8...
Driving Success: The Value of an Auto Dealership CRM
Imagine having a personal assistant who reminds you of important dates, knows your customers’ preferences, helps you make strategic decisions, and even boosts your sales. That’s...
How to Improve the Customer Experience in Your Restaurant or Pizzeria
Welcome back to our series on igniting growth in your pizzeria! Last time, we discussed strategic planning and four critical areas that can supercharge your pizza business. Now, we’ll dive into...
8 Employee Training Methods: Benefits, Challenges, and When to Use Them
Welcome back to our series on employee training for franchise business owners! We began this series by discussing the benefits of employee training, and then we looked at ten different types of...
12 Benefits of Employee Training in Your Franchise Business
Your team is the heart of your franchise business. And just like you look after your own heart with a good diet and exercise, you must look after the health and well-being of your team with solid...
Brand Building for Auto Dealerships: 12 Branding Tips to Try
We’ve arrived at the end of our series on brand building for auto dealerships. Over the last several weeks, we’ve covered: The Critical Role of Branding in Dealership Success How to Craft...
4 Areas to Ignite Growth in Your Pizza Business
Welcome, pizzeria owners, to the first article in our brand-new series about igniting growth in your pizza business! Over the next few articles, we will explore four specific areas of running a...
The 10 Most Effective Types of Employee Training for Your Franchise
Welcome back to our series on employee training for franchise business owners! In our first article, we discussed why you should invest in training for employees. Our next few articles discuss the...
10 Tips to Develop a Winning Customer Experience Strategy
Welcome to the final article in our series on building a customer-centric franchise business! This series has guided you on understanding customer centricity, grooming your leadership and team to...
Strengthening Your Dealership Brand Through Community Engagement
Welcome back to our ongoing series on auto dealership branding. We’ve previously explored the importance of dealership branding, how to craft a compelling brand identity, the role of brand...
10 Ways a Cloud Phone Can Improve Communication in Your Business
Cloud phones can completely revolutionize communication in your business. And we’re not just saying that because we’re a cloud phone company! We’ve seen this transformation...
5 Essential Cloud Technologies for Business Owners
In the digital transformation era, cloud technologies have emerged as indispensable tools for optimizing operations, boosting efficiency, and driving growth. In this article, we explain cloud...
12 Fun Ways to Boost Employee Advocacy in Your Dealership
Welcome back to our ongoing series on auto dealership branding! So far, we’ve explored the importance of dealership branding, how to craft a compelling brand identity, and the role that...
8 Tips and Tools to Simplify Social Media Management
Welcome back to the final installment in our comprehensive social media marketing series for pizzerias and restaurants! If you’ve been following along, you’ve gained knowledge on many aspects of...
How to Increase Social Media Engagement: 10 Ideas for Pizzerias and Restaurants
Welcome to the next stop in our journey through social media marketing for pizzerias and restaurants! Our previous articles covered various aspects of leveraging social media platforms to promote...
How to Measure Customer Satisfaction as You Build a Customer-Focused Franchise
Welcome to the next installment of our series aimed at helping franchise owners build a more customer-focused business. So far, we’ve explored the importance of customer-centricity and offered...
Managing Brand Perception to Create a Positive Dealership Brand Identity
Welcome back to our series on auto dealership branding! We started this journey by discussing the critical role of branding in dealership success. In our second installment, we shared a practical...
Tracking Social Media Metrics: A Guide for Pizzeria Owners
Welcome back to our ongoing series on social media marketing for pizzerias and restaurants! So far, we’ve discussed why social media should be part of your strategy, the importance of choosing...
20 Social Media Posting Ideas for Pizzerias and Restaurants
Welcome back to our social media marketing series for pizzerias and restaurants! After covering the basics of social media marketing, choosing the right platforms, and creating a compelling social...
3 Crucial Components for Building a Customer-Focused Team
Welcome back to our ongoing series dedicated to supporting franchise owners in their journey toward customer centricity. So far, we’ve dug into the intricacies of creating a customer-focused...
10 Signs It's Time to Upgrade to a Cloud Phone System
Every business owner understands the need for flexibility, efficiency, and cost-effectiveness. Traditional landline phone services, however, are often falling short of meeting these demands. In...
How to Create an Effective Social Media Profile for Your Pizzeria or Restaurant
Today we continue our social media series for pizzeria and restaurant owners with an article about filling out your social media profiles. It’s not enough to simply create an account on social...
8 Leadership Tips for Creating a Customer-Focused Franchise
Our previous article established the importance of having a customer-centric culture in your franchise business. As we continue this series on creating a customer-focused environment, we will now...
How to Craft a Compelling Brand Identity for Your Auto Dealership
Welcome back to our series on dealership branding! In our last installment, we discussed the critical role of branding in dealership success. Today, we’re shifting gears to focus on the next...
The Top 10 Auto Trends That Will Impact Dealerships in 2023
As we make our way through 2023, the automotive industry continues to evolve rapidly, driven by technological advances, shifting consumer preferences, and a heightened focus on sustainability. To...
How to Choose the Right Business Phone System for Your Needs
With the modern business landscape becoming increasingly interconnected, a reliable and efficient phone system is key to staying ahead of the curve. The right business phone system can enhance your...
The Role of Customer Centricity in Building a Flourishing Franchise Business
Picture this: A customer calls your service-based business with an urgent issue. The representative who answers the phone is friendly, attentive, and genuinely committed to resolving the problem....
The Critical Role of Branding in Dealership Success
Many auto dealers focus on the immediate challenges of running their business and underestimate the long-term impact branding can have on success. This is a huge mistake! A well-defined brand has the...
20 Digital Marketing Strategy Ideas for Auto Dealerships
We’ve reached the final chapter of our series on how auto dealers can boost auto sales! In case you missed anything, we’ll share a list of all the articles at the end. But for now,...
How to Choose the Right Social Media Platforms for Your Pizzeria or Restaurant
As a pizzeria or restaurant owner, you already know how important it is to connect with your customers and make your brand stand out. Social media marketing offers an excellent way to engage with...
6 Franchise Trends to Watch in 2023
The franchise industry is constantly evolving, and as a franchise business owner, it is important to stay on top of the latest trends. In 2023, several trends are expected to take hold and shape the...
How to Use Existing Customers to Increase Auto Sales
Auto dealerships face intense competition in the market. With dealerships on every corner, customers have many options, so why should they choose your business? Our latest series has featured many...
10 Social Media Marketing Tips for Restaurants and Pizzerias
Social media marketing is a powerful tool that helps pizza businesses and restaurants connect with customers, build brand awareness, and drive sales. It’s such an essential element of running a...
Top 10 VoIP Phone Features for Business
As businesses look for cost-effective and efficient ways to communicate with their customers and teams, Voice over Internet Protocol (VoIP) has become increasingly popular. VoIP offers a range of...
How to Choose the Right Survey Questions for Your Auto Dealership
We’re diving deep into the topic of customer feedback in our latest series of articles for auto businesses. After outlining why it’s important, we covered 9 ways to collect customer...
The Pizzeria Owner's Guide to Building an Online Presence
As a pizzeria owner, you run a local business with a physical location, but that doesn’t mean you can disregard your online presence. Building and maintaining your digital presence is the key...
Setting Goals in Your Franchise: 4 Goal Setting Frameworks
A new year is right around the corner, so it’s time to start planning for the year ahead. What are the top business goals for your franchise in 2023? The sky is the limit, so long as you take a...
10 Tips to Analyze Customer Feedback Data in Your Auto Dealership
We’ve covered a lot of ground so far in our series on customer feedback for auto dealerships. Our last two articles discussed the high-level strategy and nitty-gritty details of setting up your...
10 Tips for Designing an Effective Customer Satisfaction Survey
Creating a customer feedback loop means being intentional about collecting and responding to customer feedback. So far in our series, we have covered how customer feedback benefits your business and...
7 Awesome Online Marketing Ideas to Promote Your Pizza Specials
Throughout our last several articles, we walked you through everything you need to know to create coupons and enticing pizza specials that will delight your existing customers, bring new customers to...
7 Clever Ways to Use Business Reviews as Social Proof
Our latest series for franchise owners has encouraged you to get active and involved with online business reviews. So far, we’ve covered the following: Why online reviews are so important for...
9 Ways for Auto Businesses to Get Feedback from Customers
In our latest series for auto dealerships and repair shops, we’re encouraging you to get strategic and intentional with customer feedback. Our first article discussed the benefits of a customer...
16 Types of Pizza Deals to Try in Your Pizzeria
We’re in the middle of a fun and informative series for pizzeria owners about how to get strategic with pizza deals and coupons so you can use them to find new customers, grow loyalty, and...
A 10-Step Strategy for Handling Negative Reviews of Your Franchise Business
Negative reviews are one of the most uncomfortable realities of owning and operating a franchise business. No matter what you do to ensure top-quality products and services, there will be times when...
10 Simple Ways to Encourage Online Customer Reviews from Happy Customers
Customer reviews are more popular and influential than ever before. According to BrightLocal research, in 2020, 60 percent of consumers said they ‘always’ or ‘regularly’ read...
Creating a Customer Feedback Loop in Your Auto Business
When it comes to customer feedback, you’re often going to get it whether you ask for it or not. If a customer is impressed with (or disgusted by) the service at your auto dealership or repair...
8 Best Practices for Your Pizza Coupon Marketing Strategy
We’ve embarked on a new series specifically for pizzeria owners, which is aimed at helping you create a solid and effective pizza coupon marketing strategy. Why? Because coupons, deals, and...
How to Monitor Reviews Manually or Using Review Monitoring Software
Online reviews greatly impact your franchise business, and as we’ve been discussing in our latest series on this topic, business owners can and should be a part of the process. We’ve discussed...
20 Online Review Websites Franchise Owners Should Know About
Online reviews are an essential part of the buying process today. Because they can steer potential customers toward (or away from) your business, every franchise owner must stay active on online...
9 Ways to Use Business Text Messaging in Your Auto Business
In a recent survey, 53 percent of auto repair customers said they want text communications and messages from their auto shop. This is part of a growing trend of customers wanting digital...
Maximizing the Impact of Pizza Discounts and Coupons in Your Pizzeria
In our last article, we had fun sharing 10 Sports Marketing Ideas for Pizza Restaurants to SCORE This Football Season. Leading our list was game day discounts, the simplest marketing promotion to try....
How to Unleash the Power of Online Reviews in Your Franchise
In today’s world, online reviews have more power than ever. Maybe you haven’t paid much attention to them because you’re too busy running your franchise. Or perhaps you’re...
Auto Repair Customers Want Digital Communication: Is Your Business Ready?
In today’s mobile world, customers have come to expect digital communication, and new research suggests that auto repair businesses need to hop on board the trend too. A recent survey indicates...
10 Sports Marketing Ideas for Pizza Restaurants This Football Season
It’s football season, and nothing goes better with football than hot, fresh pizza. Throughout the next several months, you will see football-themed sports marketing everywhere you go. Are you...
5 Creative Hiring Tips to Choose the Best Restaurant Workers
Fighting back against the labor shortage means attracting, hiring, and retaining the right workers for your restaurant or pizzeria. Easier said than done, right? That’s why we’re taking...
10 Ideas to Build Better Customer Relationships in Your Franchise
Relationships are important for every franchise business, and arguably the most important relationship is your relationship with your customers. Stronger customer relationships will: Draw your...
Call Handling Training Tips for Dealerships Part 3: Setting Appointments
In our last few articles, we’ve discussed how to train staff in your auto dealership to handle inbound sales calls effectively. We’ve offered tips for answering the call, understanding the caller’s...
9 Employee Retention Strategies for Restaurant Owners
One of the biggest challenges in the restaurant industry is employee retention. It’s something we’re hearing a lot about now during the current labor shortage. However, even during times of economic...
7 Tips for Attracting Workers to Your Restaurant
As we mentioned in our last article, there are many ways for restaurant owners to creatively handle the labor crisis. However, when it comes down to it, the focus has to be on employees. There are...
7 Tips for Better Employer-Employee Relationships in Franchises
A few weeks ago, we started a new series about how strong relationships are the backbone of a successful franchise. Business is social, so franchise owners must spend time cultivating relationships...
Call Handling Training Tips for Auto Dealerships Part 2
Everyone knows how to answer a phone call. After all, we carry phones in our pockets and reach for them several times per day. However, our recent series of articles for auto dealerships cautions...
9 Examples of How Restaurants Are Creatively Handling the Labor Crisis
“Our team cannot continue at the pace we are at,” said a Chick-fil-A franchisee in a Facebook post in late August 2021. “Our team members are exhausted, and we have no relief for them in our current...
5 Ways to Develop Your Relationship with Your Franchisor
In our last article, we began discussing how building strong relationships is essential to franchise success. More specifically, franchisees should focus on their relationships with: The franchisor...
Call Handling Training Tips for Auto Dealerships Part 1
Our last article shared an overview of five principles auto dealers should use to manage inbound calls. Specifically, successful inbound call handling includes: Answering the call Understanding the...
12 Ways to Improve Lead Management with a Cloud Phone System
Our last article shared a surprising finding from the 2022 Automotive Benchmarks Report: 41.2 percent of qualified leads are being “mishandled” in automotive dealerships. The specific...
Fighting Back Against the Food Service Labor Shortage
In the spring of 2020, over 20 million Americans lost jobs due to the pandemic. Since then, the recovery has been slow, and the national labor shortage keeps making the headlines. Has the labor...
Building Strong Relationships in Your Franchise
Building strong relationships is the key to succeeding in your franchise business. And this is true regardless of your market, industry, or location. Business is social. It’s people who run a...
5 Principles of Successful Inbound Call Handling in Auto Dealerships
A recent study reports that inbound calls to auto dealerships are rising. In fact: 39 percent of dealers report an increase of 10 percent. 49 percent of dealers report an increase of 15 percent or...
4 Lead Management Problems Auto Dealers Must Solve
Lead generation is hugely important for auto dealerships, so we recently covered the topic in a two-part series that looked at 6 Online Lead Generation Strategies and then 5 Offline Lead Generation...
How to Improve Customer Experience in Every Aspect of Your Pizza Business
Our last article discussed customer experience mapping, formally documenting every aspect of the customer journey from the customer’s perspective. This begins with identifying the stages (the...
10 Tips for Strategic Community Involvement
Community involvement can help franchise businesses stand out in the local business landscape. It’s a way to demonstrate that you’re an active part of the community and want to help it grow and...
5 Offline Lead Generation Strategies for Car Dealerships
Lead generation is essential for every auto dealership. After all, the number of cars you sell each month depends on the number of leads visiting your showroom. Our last article discussed six online...
Using Customer Experience Mapping in Your Pizza Business
Customer experience (often abbreviated as CX) is the customer’s overall perception of their experience with your pizza business. It is the sum of every interaction they have with your business,...
12 Community Involvement Ideas for Franchises
When you own a franchise business, you benefit from national (or regional) brand recognition. Customers already know what your business is, what you provide, and what they can expect. Your brand...
7 Reasons a Franchisee Should Care About Compliance
The importance of compliance with the franchise agreement cannot be overstated. After all, compliance results in consistency, so the success of your franchise business depends upon it. So, how can...
6 Online Lead Generation Strategies for Auto Dealerships
Attracting high-quality leads is a top priority for every auto dealership. But lead generation has changed a lot in the last several years. Did you know that 92 percent of car buyers research online...
7 Secrets for Better Customer Loyalty Programs in Pizza Businesses
Our last article discussed how to start a customer loyalty program in your pizzeria. In it, we shared advice for pizza business owners who are curious about customer loyalty programs but not sure...
6 Traits of Top-Performing Franchisees
There are a lot of franchisees in any franchise system. But there is usually only a handful who stand out from the crowd and surpass the brand’s expectations. What are their secrets? What makes...
Using Call Analytics to Determine Staffing Needs in Your Business
Having the correct number of employees to handle customer needs on any given day or time is crucial to running a successful franchise. But how do you determine staffing needs when business ebbs and...
7 Secrets to Selling Automotive Services
Selling automotive services isn’t like selling most other things people buy. No one is eager to get a transmission fluid change. No one is excited when they hear it’s time to rotate the tires. In...
How to Create a Customer Loyalty Program in Your Pizzeria
Now is a perfect time to start a loyalty program in your pizzeria. Setting up an attractive customer loyalty program will encourage repeat business, more spending per order, and more referrals. But...
10 Essential Tips for New Franchise Owners
Owning a franchise is a great way to dive into the pool of entrepreneurship. You’ll enjoy the structure and feel of a small business while benefiting from the recognition and trust of an established...
How to Differentiate Your Auto Dealership from the Competition
Competition in auto sales is fierce. With so many options for car buyers to choose from, how can you differentiate your auto dealership so you stand out from the competition and attract more...
5 Biggest Mistakes Restaurant Owners Make and How to Avoid Them
The statistics are alarming. About 30 percent of restaurants will fail within the first year of operation. The irony? They often fail for the same reasons. So, to help you avoid these mistakes and...
5 Trends in the Pizza Industry to Watch For in 2022
As a pizzeria owner, you wear a lot of hats. With your hands busy in the day-to-day running of the business, you may not have time to keep up with the latest trends in the pizza industry. But...
5 Benefits of Call Monitoring and Coaching for Your Franchise Business
Consistency in the quality of operations is vital for all franchise businesses. It helps ensure that the brand message is clear and recognizable. It also gives customers a uniform experience from...
3 Reasons Why Customer Loyalty Is Important for Auto Service Businesses
For auto repair shops, it’s no secret that customer loyalty is important. But why exactly? Here we examine three specific reasons why customer loyalty matters to your auto service business and...
The 4 Pillars of Successful Pizza Restaurants
Opening a pizzeria can be a great investment, but how can you grow your pizza business and stand out in the crowded industry? The simple answer is found in one hyphenated word: customer-focus. If you...
5 Ways Your Pizza Store Can Get More Customers
Are you looking for ways to increase your pizzeria’s profitability? Do you want to make sure that your pizza shop marketing is up to snuff? If so, then you need to learn all about the different...
7 Ways to Reduce Hang-ups and Increase Sales by 20%
We know for your business, answering the phone on the first ring is your goal. But, sometimes, that’s just not possible. What do your customers hear when they call your business and are put on hold...
The Key to Auto Dealerships Boosting Revenue Lies in Customer Experience
How can auto dealerships boost revenue? According to numerous studies, the key to increasing revenue lies in the customer experience. As the automotive industry continues to grow and automobile sales...
Eight Steps to Effectively Coaching Employees
Coaching employees is an essential managerial task that is crucial to cultivating effective teams. Optimizing your company’s coaching efforts require dedicated managerial support, consistency, and...
The Indispensable Role of Call Tracking as a Marketing Method
Marketing strategies continuously evolve. What worked last year, may not attract as many new customers this year. Just think of how quickly audiences shifted from using MySpace to Facebook or from...
15 Tips for Training Employees
Tips for Training New or Promoted Employees Customer service expectations are rising. Today’s customers expect more than just an answer to their questions. They want real time, personalized...
How To Be A Better Communicator
Communication is the key when it comes to anything that involves collaboration. Since humans are a social species, communication is involved in nearly everything you do. Some people are born with the...
Progressive Companies Use Technology To Fuel Flexible Work Environments
Powering Your Growth With Boomers and Millennials More employers are seeing telework as a relatively inexpensive perk that improves work/life balance. In another study from California research firm...
17 Ways to Spot a Liar
We’ve all been lied to and we’ve all lied at some point in our lives. But don’t you hate it when you uncover a liar? It leaves you feeling betrayed and hurt. Here are seventeen...
Future Proof Your Franchise
8 Essentials for Helping Your Franchise network Thrive Leading a digital transformation across your franchise network doesn’t need to be difficult. If you’re planning on modernizing your...
10 Ways You Can Improve First Call Issue Resolution For Your Customers
When today’s customers call you, they expect your customer service & support teams to effortlessly resolve their issues with speed and accuracy. At Clarity Voice, first caller resolution (FCR) is...
Managing, Coaching, and Leading a Remote Sales Team
Stay connected and motivating a remote sales team is a challenge that sales managers have struggled with for years. Today, Melissa Fisher, Chief Operating Officer at Clarity Voice discusses the...
Your Digital Business Card: How Infrastructure Improves Your Image
Chances are, you wouldn’t intentionally hand out a business card with coffee stains on it. And I would hope you wouldn’t show up to an important meeting with an un-ironed shirt. My point? You...
Best Practice Guide Communication Tips for Businesses
Customer Service Success Great Ideas The Six Steps to Service Recovery Are: Respond Rapidly Take Ownership Apologize Sincerely Solve the Problem Manage Their Feelings Verify Satisfaction Death Words...
You Too can be a Great Conversationalist
Social skills are often learned in childhood. We quickly adopt a style of communication that accommodates our comfort level. Few of us actually consciously choose our communication style. Even if you...
Phone Etiquette for Small Businesses
Phone etiquette is essential to maintaining customer satisfaction and representing your brand professionally. Here’s what small business owners should know about managing the phone lines....
Lower Cost and Reduce Complexity with Cloud Communication Systems
Cloud computing changes the economics from a capital investment to a pay-as-you-go model and is becoming more ingrained in businesses every day. It’s the benefits to efficiency, speed, and cost...
5 Strategies For Selecting Your Business Communication System
In this day and age, we see several business communication systems pop up every so often. This makes it difficult for business owners to make a selection that is effective and the closest fit to what...
Terms You Need To Know When Buying A Phone System
If you are looking for a new phone system, it is essential to learn a little about each term and analyze which option suits you the best. Here are some of the options that we have compiled for your...
6 Sure-Fire Strategies to Make You More Persuasive
How can some people be so persuasive while others can’t seem to convince anyone to do anything? Persuasion is part art and part science. Some people are born with the charisma that the rest of us...
Business Phone Service Most Valued Features
Voice over Internet Protocol Business (VoIP) or IP communication is a method of having conversations over the internet rather than through traditional telephone lines. IP phones look like...
Can Your Communication System Grow With You
Regardless of what your business is about and whether it is big or small, your communication system is often the lifeline for sales, service, and ultimately, supports the growth of your company. If...
Considering VoIP: Answer these 5 questions
VoIP stands for Voice Over Internet Protocol – It is a technology that converts your voice into digital signals and sends them over the internet to the other person. Often when businesses consider...
Make More Sales Using Your Phone
5 Little-Known Methods to Make More Sales Using Nothing but Your Phone Most cloud phone companies just want to sell you a phone. At Clarity Voice, we want to help you use your phone to make more...
How Small Businesses Can Benefit from Government Stimulus Bills
Serving more than 10,000 small businesses and running in a lot of small business circles, we’ve seen a lot of pain, fear, and anxiety these past few weeks. A lot of owners are struggling to find...
Adapting Your Dealership for the New Normal
What a leading Michigan Dealership is doing differently now. Many automotive service outlets have remained open, having been deemed as essential businesses. Many best-practice standards have been in...
Top Features to Deploy in a Pandemic
Coronavirus Causes Companies to Reconsider Telecommuting Tools Mention telecommuting to someone and it’s almost a given they’ll joke about working in pajamas, or voice concerns over...
Clarity's COVID-19 Business Continuity Update
Distributed to all customers on March 12, 2020 Clarity Voice is committed to providing reliable services and minimizing disruption to your operations. As part of our standard operational practices,...
COVID-19 Will Change How Companies Communicate
On 9/11 the world changed when those buildings fell, and the way we work, get around, communicate, and dream followed. And then, slowly but surely, it was back to the business of making a living. Some...
10 Reasons to Upgrade Your Phone
Clarity Voice – Your Most Powerful Business Tool Scalable. Agile. Reliable. When is a phone, just a phone? A phone is just a phone, but when you upgrade from an average business phone to Clarity...
New 2020 Statistics Reveal Phone Handling Impacts Car Sales Success
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase....
5 Ways Auto Attendants Increase the Value of Your Home Care Business
For home care franchisees, a phone call is the first interaction clients have with you. Make sure you never miss customer calls – or sales opportunities – with Clarity’s Auto...
Rest Assured with Clarity's End-to-End Security
Clarity Voice VoIP Network Safe. Secure. Scalable. Protecting your communications against fraud and abuse. Security – why do I need it?Clarity offers you added peace of mind by instituting...
3 Easy Ways to Maximize Your Internet Speed TODAY
Improving Your Network to Optimize HD Voice A well-planned, organized office computer network (or LAN) is foundational for high performing, secure business communications. In addition, VoIP traffic...
Stop guessing and know what happened to each customer call
Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound...
How Dealerships Can Improve Call Quality With A Simple Checklist
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase....
8 Awesome Benefits That Loyal Customers Give Your Business
Why? They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of...
What Phone System is Right for YOUR Organization?
What’s Phone System is Right for YOUR Business? If you’re looking for a new business phone system, there are several questions you need to answer first. Do you need a full phone system that...
What to do if your VoIP Calls are Breaking Up
Are Your VoIP Calls Breaking Up? Unified Communications solutions like Clarity Voice’s FranchisePhones® and DealerPhones® can enhance collaboration throughout your business ecosystem among employees,...
5 Ways Auto Attendants Increase the Value of Your Business
Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using...
10 Best Ways to Improve First Call Issue Resolution Today
When today’s customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential...
Let's Talk Conference Call Etiquette For All
Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are...
10 Fantastic Tips for Hosting a Successful Conference Call
Let’s face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you’re talking to (and their nonverbal cues, like facial expressions and...
Top 4 Tools for Managers to Monitor Customer Interactions
1. Listen-In Mode Live monitoring of calls in real-time while you silently listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. Hear both...
Top 5 Benefits of Clarity's Coaching and Monitoring Tools
Using Performance Coaching and Monitoring Tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer...
How to Create a Call Quality Evaluation Checklist for Your Organization
Today’s customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your...
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