Work the Shared Inbox From Your Phone
EngageCX—Texting & Customer MessagingThe EngageCX mobile app puts your shared customer inbox on your phone, so you can read, reply, and close a conversation from wherever you are once the request is handled.
Contact center and messaging: business texting, shared inboxes, automation, and compliant campaigns.
The EngageCX mobile app brings the shared inbox to your phone. Texts, social messages, and email threads from customers are all there, and you reply from the business number wherever you happen to be.
When the request is handled, you close the conversation right in the app. The rest of the team sees it is done, so nobody answers it a second time and the open list stays honest.
What it does for your business
For Service Franchisees
The owner answers a quote request from the truck and closes the conversation in the app once the job is booked, so nobody back at the office picks it up twice.
For Auto Dealerships
A manager replies to an internet lead from the lot and marks the conversation closed when the appointment is set.
Frequently asked questions
QUESTION: Can I close a conversation from the app?
ANSWER: Yes. Once the customer request is complete, mark the conversation closed from within the app and it clears from the open list for the whole team.
QUESTION: Do replies from the app come from my personal number?
ANSWER: No. Replies go out from the business number, the same as they would from the desktop inbox, so the customer relationship stays with the business.