Answer Emergency Lines First
Lets you rank your call queues so callers on a high-priority line, like an emergency line, are offered to your team ahead of callers waiting on routine lines.
Not every call carries the same weight. Queue priority lets you rank your lines, so when a team member becomes free, the system offers them the highest-priority waiting caller first. An emergency line outranks scheduling; a new-lead line outranks internal transfers.
Routine callers still move through in order. Priority only decides who goes first when more than one line has someone waiting.
What it does for your business
For Service Franchisees
A burst-pipe call on the emergency line goes to the next free CSR before the routine scheduling calls that arrived earlier.
For Auto Dealerships
Inbound sales leads take priority over internal transfers, so a buyer is never stuck behind a routine call.
Frequently asked questions
QUESTION: How do I decide which calls come first?
ANSWER: You rank the queues. When someone is free, they are offered the waiting caller from the highest-ranked queue, then the next, so your most urgent lines are always answered first.
QUESTION: Do lower-priority callers get skipped?
ANSWER: No. They keep their place and are answered in order once the higher-priority lines are clear. Pair it with wait-time updates so they know where they stand.