Call Reporting Dashboard
A live dashboard of call volume, answer rates, and handle times, so owners can spot staffing gaps and missed opportunities at a glance.
The Call Reporting Dashboard in your Clarity Portal shows how your phones are really performing, with call volume, answer rates, handle times, and outbound activity in one live view.
Owners use it to staff the morning rush and see how each employee handles calls, and multi-location operators spot the location that needs help before revenue dips.
What it does for your business
For Service Franchisees
Identifies peak call times so you can staff enough dispatchers for morning rushes.
For Pizzerias
Monitors "Average Handle Time" so you can see whether staff are taking orders quickly during the Friday night rush.
For Auto Dealerships
Tracks outbound call volume per salesperson so you can see who is meeting daily prospecting quotas.
For Franchisors
Benchmarks answer rates and call volume across franchisees to spot the locations that need support before royalties dip.
Frequently asked questions
QUESTION: What can I see on the dashboard?
ANSWER: Call volume, answer rates, and handle times, including peak call times for staffing decisions, outbound calls per employee, and how each department or ring group is keeping up.
QUESTION: Can I see how each employee handles calls?
ANSWER: Yes. Answer rates, call counts, and handle times break out by employee and by department, so coaching starts from numbers instead of impressions.
QUESTION: Can the numbers come to me automatically?
ANSWER: Yes. Reports can be emailed to you daily, weekly, or monthly, so the numbers arrive without anyone logging in.
QUESTION: Can I build my own view?
ANSWER: Yes. Custom dashboard views let you pick the live metrics you care about and set a threshold on each one, so a tile changes color when a number crosses the line you set.