Finish Notes Between Calls
Gives each team member a short, protected pause after every call to finish notes and wrap up the work before the next caller rings through.
Good notes take a minute. Wrap-up time gives each team member a short, protected window after every call to finish the work order or notes before the next call comes through, so nothing gets rushed and nothing gets dropped.
What it does for your business
For Service Franchisees
Gives dispatchers a protected window to finish the work order before the next call comes through.
Frequently asked questions
QUESTION: Why give a pause between calls?
ANSWER: It protects the minute your team needs to finish the work order or notes from the last call, so details don't get lost when the next call arrives.
QUESTION: Who is wrap-up time for?
ANSWER: Any team with after-call work. Dispatchers finishing work orders are the classic example, and records get completed before the next conversation starts.