You likely reached this page because a business you called plays an announcement referencing it. Here's what that announcement means, how recordings are used, and how to make a request about a call you were part of.
What happens on recorded calls
The business you called uses communications services provided by Clarity Voice. When recording is enabled, calls with that business are recorded and may be transcribed and analyzed by automated technology, including artificial intelligence, for quality, training, and service improvement. Recording includes automatic transcription — converting the call to text — which is a function performed by artificial intelligence.
How recordings and transcripts are used
- The business you called uses recordings, transcripts, and analyses to serve its customers — reviewing quality, training its team, and improving how it operates.
- Where the business has authorized it, recordings, transcripts, or analyses may be shared with the business's franchise brand or with service providers the business designates.
- Clarity Voice processes this information as a service provider, at the business's direction. Clarity does not sell personal information as defined by applicable privacy law.
- These services do not create or use voiceprints or any other biometric identifiers.
Your choices
You can ask the business you called about its recording practices. Where the law of your state gives you rights over personal information in a recording or transcript — such as a right to know, correct, or delete — you can exercise those rights with the business you called, using the request process at the end of this page. Requests are honored as applicable law requires, consistent with legal and record-retention obligations that may apply to some calls. Where the law provides for deletion, it is generally fulfilled by removing the information that identifies you.
If you are a California resident
California law gives you rights over personal information collected by the business you called, including the right to know what was collected, to request deletion, to request correction, and to opt out of the sale or sharing of personal information. These rights are exercised with the business that collected your information — the business you called — and are subject to the exceptions California law provides. Clarity Voice acts as that business's service provider and supports these requests with the tools it provides.
If you called from Illinois
Illinois law requires the consent of all parties to record a private conversation; the announcement at the start of your call provides that notice. Illinois law also regulates biometric identifiers such as voiceprints — the services described on this page do not create or use voiceprints or any other biometric identifiers.
If you called from Massachusetts
Massachusetts law requires that all parties to a call be informed before it is recorded. The announcement at the start of your call provides that notice. If you prefer not to be recorded, you can say so or end the call before continuing.
If you are a Colorado resident
Colorado law gives you rights over personal data collected by the business you called, including the right to access, correct, and delete personal data and to opt out of certain uses. These rights are exercised with the business you called and are subject to the exceptions Colorado law provides. Colorado law also regulates biometric identifiers — the services described on this page do not create or use them.
States with biometric privacy laws
Some states — including Illinois, Texas, Washington, and Colorado — specifically regulate biometric identifiers such as voiceprints. The services described on this page do not create, collect, or use voiceprints or any other biometric identifiers, so there is no biometric data to request or delete.
Other states
Many states have their own call-recording and privacy laws, and a growing number give residents rights to know, correct, or delete personal information held by the businesses they interact with. Any rights your state provides are exercised with the business you called, and the request process below is available to every caller, no matter where you're calling from.
How to make a request
- Contact the business you called. The business controls its recordings and can act on your request directly.
- Contact Clarity Voice. If you're not sure how to reach the business, email privacy@clarityvoice.com. We'll route your request to the responsible business and confirm it was delivered.