See Who's Free to Take the Call
Shows who is on the phone and who is free, on your desk phone, in the mobile app, in the web phone, and in Portal contacts, so your team transfers calls with confidence instead of guessing.
Presence shows your team's status before you transfer, so you can see who's on a call and who's free. It appears in four places: the status lights on your desk phone, the contacts list in the mobile app, the web phone, and your contacts in the Clarity Portal.
The dispatcher checks whether the owner is on the phone; the front desk sees whether the right person can take the call. No more blind transfers to a busy line, and no more asking the caller to hold twice.
What it does for your business
For Service Franchisees
The dispatcher sees on screen if the owner is on the phone before transferring a call.
For Auto Dealerships
Receptionist sees if Salesperson is on a call before transferring a lead.
Frequently asked questions
QUESTION: How does presence help with transferring calls?
ANSWER: You see whether a coworker is on the phone before you send a caller their way. If they're busy, you pick someone who's free, and the caller isn't bounced around.
QUESTION: Where do I see presence?
ANSWER: Everywhere your team works: the status lights on the desk phone, the contacts list in the mobile app, the web phone, and your contacts in the Clarity Portal. The same status shows in all four.