Internal Team Chat
Instant messaging built into your phone system, so coworkers can send a quick private note, even mid-call, from the Portal, the mobile app, or the web phone.
Team Chat puts instant messaging inside the same system your calls run on. A dispatcher tells a CSR mid-call that the tech is running late, the front desk asks a manager a quick question, and nobody has to put a customer on hold to do it.
It works wherever your team works: in the Clarity Portal, in the mobile app, and in the web phone. Because chat lives alongside your calls, there is no separate tool to juggle.
What it does for your business
For Service Franchisees
The dispatcher sends the CSR a note mid-call that the tech is running ten minutes late, privately and instantly, without putting the customer on hold.
For Pizzerias
The manager tells the order taker "we are out of the special" in a chat while they are still on the phone with the customer.
For Auto Dealerships
Finance asks Sales "Did you get the ID?" without leaving the desk.
Frequently asked questions
QUESTION: Can I send a note to someone who is on a call?
ANSWER: Yes. That is one of the most common uses. The note appears on their screen without interrupting the call, so the customer never hears a thing.
QUESTION: Are team chat messages private?
ANSWER: Yes. Messages go directly between coworkers, so a dispatcher can tell a CSR the tech is running late without anyone else seeing it.
QUESTION: Do I need a separate app for team chat?
ANSWER: No. Chat is built into the Clarity Portal, the mobile app, and the web phone, so quick internal messages happen in the same place your calls do.