Let Callers Know the Wait Time
Tells waiting callers their place in line and how long the wait is likely to be, so they stay on the line instead of hanging up and calling a competitor.
Silence makes waits feel longer. Queue wait status updates tell callers their place in line and roughly how long the wait will be, so they know they're moving forward instead of forgotten.
The payoff is simple: fewer hang-ups, and fewer callers redialing the competition.
What it does for your business
For Service Franchisees
Callers hear their place in line and estimated wait, which keeps them from hanging up and calling a competitor.
For Auto Dealerships
Position-in-line updates keep service callers holding instead of redialing the competition.
Frequently asked questions
QUESTION: What do callers hear while they wait?
ANSWER: Their place in line and an estimated wait, updated as they move forward, so the wait does not feel like a dead end.
QUESTION: Does telling callers the wait really keep them on the line?
ANSWER: Yes. Callers who hear their place in line and estimated wait are far more likely to hold than to hang up and call a competitor.