The Greeting Callers Hear First
Plays a short recorded message before a caller enters the queue, so the first thing they hear is your company name and any notice you need to give, not dead air.
The queue intro message plays once, before a caller enters the queue. It is where the caller hears your company name and the notice that the call may be recorded, so nobody wonders whether they reached the right place. "Thank you for calling Mr. Appliance. This call may be recorded for quality purposes." Then the queue takes over.
What it does for your business
For Service Franchisees
Callers hear "Thank you for calling Mr. Appliance. This call may be recorded for quality purposes." before the queue, instead of silence or endless ringing.
For Pizzerias
Callers hear your store name and "this call may be recorded" the moment they connect, so they know they reached the right place.
For Auto Dealerships
Service callers hear the dealership name and the recording notice before an advisor picks up.
Frequently asked questions
QUESTION: What should the intro message say?
ANSWER: Your company name first, then the recording notice if you record calls. Some teams add a short line about hours or a current promotion. Keep it brief; the point is a welcome instead of dead air.
QUESTION: Is this the same as hold music?
ANSWER: No. The intro message plays once, before the caller enters the queue. Hold music and on-hold messages play while they wait in it. Most businesses use both.