Calls Forward During an Outage
A built-in safety net that automatically forwards your calls to cell phones when the office loses power or internet, with no extra hardware required.
When the office loses power or internet, your calls don't have to go with it. Disaster Recovery Forwarding lives in Clarity's cloud platform, so calls forward to cell phones automatically the moment your location goes dark, with no extra hardware required.
Multi-location brands can set one continuity plan corporate-wide, so every location fails over the same way instead of improvising during an outage.
What it does for your business
For Service Franchisees
Auto-forwards calls to cell phones if power or internet is lost at the office. Built into the platform, no extra hardware.
For Pizzerias
If the internet or power cuts out during the Friday night rush, calls forward to cell phones automatically, so no orders are missed while the store comes back online.
For Auto Dealerships
Keeps the call team answering remotely during weather events.
For Franchisors
Corporate can mandate a network-wide continuity plan, so every location fails over automatically instead of improvising.
Frequently asked questions
QUESTION: Do I need special equipment for disaster recovery forwarding?
ANSWER: No. This protection is built into the Clarity platform itself. Calls route in the cloud before they reach your building, so they can forward to cell phones even when the building has no power at all.
QUESTION: How is this different from Watchdog's automatic cellular backup?
ANSWER: They solve an outage two different ways. Disaster Recovery Forwarding sends calls to cell phones with no hardware involved, while the Watchdog appliance keeps your on-site phones running on a cellular connection. Many businesses use both.
QUESTION: Will we miss orders if the internet cuts out during a rush?
ANSWER: No. Calls forward to cell phones automatically, so your team keeps answering while the store comes back online.