FASTSIGNS®

Overview

At FASTSIGNS®, the goal is to work with clients to provide the right communications solutions to meet their business challenges and help companies realize their full potential. They want to make businesses look great, and have both the sign and marketing knowledge and the product expertise to help their customers succeed. FASTSIGNS® consultants provide comprehensive visual marketing solutions and help companies of all sizes and across all industries attract more attention, communicate their message, sell more products, help visitors find their way, and extend their branding across all of their customer touch points including décor, events, wearables, and marketing materials.

FASTSIGNS International, Inc. is the largest sign and visual communications franchisor in North America, and is the worldwide franchisor with over 700 independently owned and operated FASTSIGNS® centers in nine countries including the U.S., Canada, England, France, UAE, Grand Cayman, Dominican Republic, Chile, and Australia (where centers operate as SIGNWAVE®).

As a leader in the print and graphics industry as well as the business community, FASTSIGNS® adopts and promotes sustainable business practices designed to reduce local, regional, national, and global environmental impact.

THE SOLUTION

Customized Call Handling, Mobility and More

The FranchisePhones® service from Clarity Voice is uniquely designed to be customizable for each client. Clarity is partnered with 100+ franchise brands and their FranchisePhones® system is both dynamic and robust to meet the many needs of FASTSIGNS multiple office locations and growing team of franchise owners.

Using Clarity's system, Clint now answers calls promptly using customized auto-attendants along with Clarity's Office Anywhere™ mobile app (which connects desk and mobile phones). They use continual call recording to enhance their quality assurance. With Clarity's system, voicemail messages can be transcribed by texting and emailing the messages to them. These messages are quick to review and easy to forward to a support team member for fast follow-up. Continual call recording provides a record of each interaction even when forwarded to a mobile phone. This keeps an accurate record of conversations and confirms an employee's report of promises made or details about customer service that was missed, so managers can replay past calls to gain an understanding of what transpired and improve operational processes.

Clarity's system offers unlimited text messaging which supports communicating with clients using both text and images. The Clarity Office Anywhere™ mobile app mirrors the experience staff members enjoy at their desks. When using the app to place calls, their office number is displayed as the caller ID, so clients know it is a FASTSIGNS employee who is trying to communicate with them. Voicemail transcription and texting are essential features to employees on-the-go, any time, anywhere business takes them.

Clint reports he can now support his entire customer base with no calls going unanswered, dropped, or missed. He can easily review reports indicating total or individual callers by date or time and how many were live answered, how many left messages, and of those how many were called back within 24 hours.

Like any franchise system, consistency with brand standards and best practices for system operations is important to continued success. Even though Clint and other individual franchise owners bring their own unique strengths to their location, having the tools necessary to continue that success is paramount. Clarity is pleased to partner with FASTSIGNS and looks forward to helping franchise owners choose call handling features and management tools that differentiate their business conversations and customer service from competitors.