This Acceptable Use Policy ("Policy") governs Customer's use of all Clarity Communication Advisors, Inc. ("Clarity") services, products, applications, and networks (the "Services"). This Policy is incorporated by reference into, and forms part of, Clarity's Terms and Conditions (the "Agreement"). Capitalized terms not defined in this Policy have the meanings given in the Agreement.
Customer is responsible for compliance with this Policy by its personnel, authorized administrators, end users, and any other person accessing the Services through Customer's account, whether or not authorized by Customer. The examples in this Policy are illustrative and not exhaustive. Clarity may modify this Policy at any time by posting a revised version, effective upon posting, except that any material change to this Policy is subject to the notice and effectiveness provisions of Section 39 of the Agreement.
1. General Prohibitions
Customer shall not use, and shall not permit any person to use, the Services:
Unlawful or harmful conduct. For any purpose that is illegal, fraudulent, deceptive, obscene, threatening, harassing, defamatory, abusive, or invasive of another's privacy, or that violates the rights of any third party, or that infringes or misappropriates any intellectual property or proprietary right.
Harm to minors. To exploit or harm minors in any manner, including the transmission, storage, promotion, or facilitation of child sexual abuse material or other sexually exploitative content. Clarity may report suspected violations of this provision to law enforcement and other appropriate authorities, and may disclose relevant account information in doing so.
Malicious code. To transmit, store, or distribute any material containing viruses, worms, trojan horses, time or logic bombs, ransomware, malware, spyware, or any other code intended to damage, disrupt, surreptitiously intercept, or gain unauthorized access to any system, program, network, or data.
Interception and unauthorized monitoring. To intercept, capture, record, sniff, monitor, decrypt, modify, or redirect any communication or data that Customer is not a party to and is not otherwise authorized to access. This provision does not restrict Customer's recording of communications to which Customer or its personnel are a party, which is governed by Section 35 of the Agreement and the Conversation Intelligence & AI Services Addendum.
Circumvention. To bypass, disable, defeat, or otherwise circumvent any security mechanism, authentication measure, usage limitation, or compliance control of the Services, or to attempt to do so.
2. High-Risk Use
THE SERVICES MAY BE UNAVAILABLE IN THE EVENT OF POWER LOSS, LOSS OF INTERNET OR NETWORK CONNECTIVITY, LOSS OF WIRELESS COVERAGE, OR NETWORK CONGESTION. THE SERVICES ARE NOT DESIGNED, INTENDED, OR RECOMMENDED FOR USE IN ANY SITUATION IN WHICH SERVICE DISRUPTION COULD RESULT IN PERSONAL INJURY OR DEATH ("HIGH-RISK USE"). HIGH-RISK USE IS PROHIBITED EXCEPT WHERE CUSTOMER MAINTAINS FAIL-SAFE ALTERNATIVE MEANS OF COMMUNICATION AT ALL TIMES. THIS PROVISION IS IN ADDITION TO, AND DOES NOT LIMIT, THE ACKNOWLEDGMENTS AND LIMITATIONS SET FORTH IN CLARITY'S 911 STATEMENT.
3. Resale and Commercial Restrictions
Resale; service bureau. Customer shall not sell, resell, sublicense, assign, rent, lease, or otherwise transfer the Services or any component thereof, or offer or use the Services on a service-bureau, time-sharing, or managed-service basis for the benefit of any third party, except as expressly authorized in writing by an officer of Clarity at the Vice President level or higher, or as expressly set forth in Customer's Order.
Competitive use. Customer shall not use the Services to develop, enhance, or market any product or service that competes with the Services; to copy or replicate the features, functionality, workflows, analytical frameworks, or user interface of the Services; or to monitor the availability, performance, or functionality of the Services for competitive purposes. Violation of this provision is a material breach of the Agreement entitling Clarity to terminate immediately under Section 18 of the Agreement and to the Disconnect Fee set forth in Section 7 of the Agreement, in addition to all other remedies.
Export and sanctions compliance. Customer represents and warrants that it is not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive United States sanctions, and is not identified on any United States government list of prohibited or restricted parties. Customer shall comply with all applicable export control and economic sanctions laws and shall not export, re-export, divert, or transfer the Services in violation of such laws.
4. Access to the Services
Interactive use. The Portal and other customer-facing interfaces are licensed for interactive use by individual authorized users. Customer shall not access, navigate, or retrieve data from these interfaces by any automated means other than interfaces Clarity expressly makes available for that purpose. Prohibited means include, without limitation: crawlers, scrapers, spiders, scripts, headless browsers, robotic process automation, desktop automation software, agentic browser extensions, and artificial intelligence agents or assistants that authenticate to, navigate, or operate the Services using Customer credentials. Customer shall not provide account credentials to any automated system or third-party agent. This Section does not restrict assistive technology used as required for accessibility under applicable law.
Service limitations. Clarity may impose, modify, or remove concurrency limits, pagination, rate limits, volume thresholds, session limits, and other usage limitations at any time in its sole discretion. Customer shall not circumvent, evade, or operate continuously or unattended against any such limitation by any means, including sequential or queued automated retrieval that individually respects a limit while defeating its purpose.
Bulk and programmatic access. Bulk, programmatic, or systematic retrieval of call recordings, transcripts, or conversation records is available only under a separate Clarity offering and subject to additional fees. Clarity may charge for any such access obtained outside a separate offering at Clarity's then-current rates, as set forth in Section 26 of the Agreement.
5. Messaging
Consent and authorization. Customer is solely responsible for obtaining, documenting, and maintaining all consents and authorizations required by applicable law and by wireless carrier and industry requirements — including CTIA messaging principles and carrier campaign registration requirements, as in effect from time to time — before sending messages through the Services. Customer shall maintain records of such consents and shall produce them to Clarity upon request. Where messages are sent by or on behalf of more than one entity, including franchisors, franchisees, affiliated brands, or their service providers, Customer is responsible for ensuring that the underlying consent covers each sender and each use.
Opt-out integrity. Clarity processes standard opt-out keywords at the platform level and maintains the resulting opt-out state. Customer shall not interfere with, disable, circumvent, or attempt to override Clarity's opt-out processing. Without limiting the foregoing, Customer shall not re-add or re-import a contact who has opted out; send messages to an opted-out contact from a different telephone number, line, location, or account under the control of Customer or an affiliated entity; or instruct or encourage recipients to use non-standard opt-out language. Opt-out state is maintained per telephone number. Customer remains responsible for suppressing contact across its own locations, brands, and systems where applicable law requires broader suppression than Clarity's per-number processing provides.
Content and business categories. Clarity may decline to provision, or may discontinue, Services or messaging for any business, campaign, or content category that Clarity determines, in its sole discretion, presents elevated legal, regulatory, carrier, or reputational risk. Customer shall not use the Services to transmit sexual or sexually explicit content. Messaging is additionally subject to wireless carrier and industry requirements, which may restrict categories of content independently of this Policy.
Evasion. Customer shall not use the Services to evade or attempt to evade carrier or Clarity filtering, detection, or prevention mechanisms. Prohibited practices include intentionally misspelled or obfuscated content, non-standard opt-out language intended to defeat keyword detection, and distributing similar or identical content across multiple telephone numbers for the purpose of evading detection.
Suspension. Clarity may suspend messaging for any campaign, number, or account that a carrier or registration authority flags, or that Clarity reasonably believes violates this Policy or applicable law, pending resolution. Customer's cost-reimbursement obligation for messaging-related remediation is set forth in Section 22(c) of the Agreement.
6. Wireless Services
Provisioned service and device type. Wireless connectivity is provisioned for a designated service and device type as identified in Customer's Order. Customer shall not use, transfer, or install wireless connectivity in equipment or for applications other than the service and device type for which it was provisioned, without Clarity's prior written approval. Without limiting the foregoing, business mobile lines provisioned for handset use may not be installed in gateways, routers, trackers, alarm or monitoring equipment, or other unattended devices.
SIM gateways and traffic aggregation. Customer shall not install any SIM or eSIM provided in connection with the Services in a SIM box, SIM bank, GSM gateway, or similar device, and shall not use the Services to aggregate, terminate, or route bulk or wholesale voice or messaging traffic.
7. Monitoring, Enforcement, and Reporting
Clarity is under no obligation to monitor Customer's use of the Services but may do so at any time and without notice, to the extent permitted by law, consistent with Section 24 of the Agreement. Clarity may investigate any suspected violation of this Policy and may remove or disable access to any account, content, or resource that Clarity determines, in its sole discretion, violates this Policy, the Agreement, or applicable law.
Clarity may report activity that it reasonably suspects violates any law or regulation to law enforcement, regulators, carriers, or other appropriate third parties, and may disclose relevant account and customer information in connection with such reports and with any resulting investigation or proceeding.
Customer shall promptly notify Clarity upon becoming aware of any violation of this Policy involving Customer's account or personnel, and shall provide reasonable assistance to stop or remedy the violation.
Violation of this Policy constitutes a breach of the Agreement. Clarity may suspend or terminate Services in accordance with Section 18 of the Agreement. No credit or refund is due for any suspension or termination resulting from a violation of this Policy.